Why do buyers bid and then not pay?

I have sold three items in the last few months that the buyers feel they don't need to pay for.  I remember the days when you bought an item on eBay and you paid for it.  I feel that the caliber of buyers is sliding and the sellers are the ones who get the shaft.  Yes we get our insertion credits back but what about the time it takes to post an item.  I am not impressed and I have not been impressed with eBay for some time now.  Is anyone else having issues with buyers?

Message 1 of 20
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Why do buyers bid and then not pay?

You may not be impressed with eBay but I can tell you that your Titles won't be impressing many buyers and your shipping charges are outrageous.

 

I'd bet your 1 cent or 99 cent starting price attracts bottom feeders who don't bother to look at your shipping charges and then when they realize how high they are..............

 

Starting listings at 99 cents might work if you were actually attracting buyers. Attracting them due to your exciting Titles or because the items are unique and in demand.



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 2 of 20
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Why do buyers bid and then not pay?

Non-paying bidders certainly aren't a new phenomenon, but there have always been categories that seem to attract more irresponsible buyers than others, and I think this may be true of the items you're selling.  It probably goes with the territory, so it may be something you'll have to factor into your business.

 

Do you have your buyer restrictions set up (blocking those with 2 or more strikes in 12 months, accepting only buyers with confirmed Paypal accounts, etc. etc.)?  These settings are under the "Preferences" tab on your main seller page.  Doing this may be of help in weeding out the worst of the "repeat" offenders.

 

Otherwise, the best thing you can do is to pursue the non-payers with a dispute, since you never know whether yours will be the one that finally gets them ejected from the site.  EBay doesn't display the number of strikes a buyer has accumulated (unfortunately!), but they do tell us that after a certain number, out they go. 

 

 

Message 3 of 20
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Why do buyers bid and then not pay?

I hadn't looked at the OP's listings, but now that I have, I agree!

 

to the OP: Once you've jazzed up your titles and listings, why not try running just 1 or 2 auctions a month at reasonable starting points ($9.99 to $12.99 is a good start point for a lot of RTW clothing, or higher for more expensive or unusual items), and set the remainder of your items on BIN/Fixed Price, at either 30-day or GTC timeframes, at attractive but not rock-bottom prices? 

 

The auctions will attract buyers above the "bottom feeder" level, and increase visibility of your products that may help to get you sales at the better prices on your BIN items.

Message 4 of 20
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Why do buyers bid and then not pay?

All the time partner .. i would say 5 out of every 200 buyers do not pay for there items...

 

I file unpaid case .. block them.. and enjoy the rest of the beautiful day 😉

Message 5 of 20
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Why do buyers bid and then not pay?

Yer having "issues" with yer bogus shipping charges. Yo do know you are paying FVF on them as well?

Buyers detest shipping charges. Doesn't matter if they are 1¢, they still dislike them The fact the you are playing games with those charges makes them even angrier.

$60 US to ship a slinky little dress? Keep swinging for the fences.
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Message 6 of 20
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Why do buyers bid and then not pay?

Some friendlt advice..

 

List your item with a min price or the price you feel comfortable with and charge exact or ver yclose to exact shipping OR put it all in the price and go with free shipping ...

 

Your shipping rates will get you alot of LOW shipping charge DSR Ratings and you go not have anywhere close to the volume of sale to withstand alot of bad DSR ratings before ebay pull the plug on you ...

 

Win win for you .. Buyers hate shipping charges specially high shipping charges .... You keep higher DSR Rating... By listing Free Domestic shipping you will pay $0 fees on shipping international as ebay charges % of Cheapest deomestic shipping ..

 

Cheers partner

Message 7 of 20
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Why do buyers bid and then not pay?

Item location Kitchener Delivery  Estimated within 26-30 business days and you charge 30$ 

 

I would look over your shipping charges and delivery time. Like said above your attracting the people who only want to pay 1$ , but dont see how much you charge for shipping.

Message 8 of 20
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Why do buyers bid and then not pay?

Unfortunately the shipping on most of OP's items looks about right for what Canada Post charges

Message 9 of 20
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Why do buyers bid and then not pay?

I looked at the shipping on a couple of your items -- the Guess jeans and the leather jacket -- and I'd say they're way out of line.  I'm sure you can do much better using Expedited Parcel to the US in particular.  Or use Small Packet wherever you can and either purchase 3rd party insurance or self-insure if you're concerned about loss or theft. 

 

I sell a lot of clothing that weighs 2kg or more, and I've never had to charge as much as $69.99 US for shipping.  Two weeks ago I sent a heavy wool suit by Xpresspost  to California that weighed 1.9kg (with box and packing) for $45.81 US. 

 

So either you need to double-check your Canada Post pricing options -- use the "calculate a rate" tool under "Sell/Shipping Centre/Beyond Basics" here on eBay -- or you need to drop whatever extra charges you're tacking on to your shipping.  In addition, as 'Mr. Elmwood' mentioned, you're paying unnecessary extra FVFs to eBay on every transaction. 

 

To reduce both your costs and those of your buyers for shipping, use online Paypal labelling and pass the savings on to your buyers (i.e. lower your shipping quotes accordingly).  Also, be careful about your packaging -- using boxes that are oversized will cost you far more than necessary, since a number of Canada Post shipping services have dimensional limits.  You don't need to worry about breakage with clothing, so some smaller items can even be shipped in a bubble mailer at reduced cost.  Sometimes just shaving off a couple of centimetres from a box (either in size or weight) can make a big difference in cost. 

 

Are you using a scale to weigh your items and box/packaging before you list them?  If not, you really should get one.  They aren't more than about $20 in department stores.  Get the flat-top type, not the food weigh-scale.

 

If you don't revise your shipping policies and pricing you will get "dinged" on DSRs by buyers and ultimately eBay will restrict your listings or prevent you from selling.    

 

Also I notice there seems to be some incongruent shipping information when I click on the "Shipping" tab for your listings.  Shipping shown for Canada should not say "Economy Int'l Shipping".  For example, on the Guess jeans:

US $49.99
Canada
Economy Int'l Shipping

 

It should show the Canadian shipping service you'll be using (Regular Parcel, Expedited, Xpresspost, etc.). 

 

As other posters have said, these shipping charges and the misinformation on shipping services will get you into trouble with buyers and suppress sales. 

 
 
 
Message 10 of 20
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Why do buyers bid and then not pay?

I meant to add to the above -- "bottom line" (pardon the pun), reverse what you're charging on things like your jeans. 

 

List them at Buy It Now for $49.99 and charge $0.99 (or nothing) for shipping.  You'll do much better all around.

Message 11 of 20
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Why do buyers bid and then not pay?

221355678498
 
You are attracting bottom feeders with your low prices, but your poor titles and lack of information are driving away good buyers.
I'm looking at the item titled "Sequence Dress".
I'm gonna guess that Sequence is not the brand name, which appears to be 'request'. Even a cheapo line like OldNavy or SuzyShier gives the buyer some idea of what she is buying. Should the brand name be capitalized?
Is the dress in fact a 'sequined' dress? Are the sequins on both the front and the back of the dress?
What size is M? Add the bust waist and length measurements. Manufacturer's sizes vary with the pricepoint. (DD recently discovered that her Size 12 bum fits nicely into Size 2 Lululemons. Which would mean that Size 12 LLLs would fit the back of a bus. Or me.)
For that dress which appears to be a mini, the length would also be useful. Very tall women will buy minis as tops.
Is the dress lined? Sequins can be uncomfortable if the dress is not lined. Is the fabric a chiffon? Is it fairly thick? Is it jersey?
How does it fasten? Pullover? Zipper?
 
And yeah, really, start it at $30 and offer Free Shipping. You really will get a better class of customer. Your young women are flighty, but they are usually pretty good buyers when they find a seller they can trust. Ask someone who sells hockey cards about bad buyers!
Message 12 of 20
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Why do buyers bid and then not pay?

BTW - 'sequence' is a common misspelling for 'sequins' and it is not a bad idea to include that misspelling in the title.
"Silvery sequined mini dress Sz M Request clubwear sequence"
Message 13 of 20
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Why do buyers bid and then not pay?


@reallynicestamps wrote:
BTW - 'sequence' is a common misspelling for 'sequins'

You've got to be kidding...wow, things are worse than I thought out there!

 

So is a "sequence of events", in young-speak, a sparkly dress you wear to a special occasion?  Woman Sad Woman LOL Woman Tongue  Woman Surprised      

 

(that's me, the linguist, going crazy up there)

Message 14 of 20
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Why do buyers bid and then not pay?

Hi, I am a fairly new user on eBay and all I've been trying to do recently is to clear out my cluttered room... anyways i'm having so much trouble figuring out shipping cost with pretty much all Canadian couriers including Canada Post. I looked up prepaid XpressPost service and thought that seems most reasonable. I went in a Canada Post office to get more information on the shipping rates and they told me that xpresspost is for letter mail only.. even if the product is extremely small and light.. They will not accept something as small as a pencil to be mailed through regular letter mail ( much cheaper rate ).. were they correct about prepaid XpressPost is only used for documents ?? and letter mails only for letter mails.. even if it weights less than 10g?

Message 15 of 20
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Why do buyers bid and then not pay?

The prepaid envelopes for Xpresspost can only be used for documents to the U.S. I don't think that the same is true for within Canada or for the International Xpresspost envelopes but I haven't been able to doublecheck that. However, I definitely do not find xpresspost the most reasonable.

 

Lettermail within Canada can be used for merchandise, not just letters. However, they have specific size guidelines which you can find on the CP site. For example, oversize lettermail can't be more than 2cm thick.

Letterpost outside of Canada is for documents only though some people do use it for some flat items and do not have a problem doing that. However, they could send back your item and require more postage.

 

Light packet USA and international have the same size guidelines as lettermail but you can use them for merchandise. They are more expensive this year than in the past but still less expensive then other methods. Sometimes it takes some creative packaging to make sure an item is under 2cm thick.

 

There are other services that you can use to the USA and other countries such as small packet air.

 

None of the above services have insurance or tracking however in most cases, that isn't a problem for inexpensive items.

 

For the U.S. and some other countries there is also Tracked Packet which has tracking and up to $100 insurance. There is also expedited to the U.S. and within Canada. TP and expedited all have discounts if you print your label through paypal shipping.

 

The listings of yours that I looked at have super expensive shipping and I'm not sure where you are getting some of those prices.For example the Abercrombie gloves. You could probably ship those lettermail within Canada but even if you couldn't, $22 is super expensive. It is a good idea to use calculated shipping within Canada rather than a flat rate because there is such a difference in rates to different areas.. An item might cost $10 to ship from BC to Alberta but $18 from BC to Nova Scotia.

 

Your U.S. shipping is not working for any of your listings that I looked at so you may be doing something wrong there. What service are you using for the U.S. and are you using calculated shipping?

 

Shipping is confusing and there is a lot to learn. You really need to go to the CP website and read about all the different services and their restrictions. There is also a lot of information on these message boards.

 

 

 

Message 16 of 20
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Why do buyers bid and then not pay?

So is a "sequence of events", in young-speak, a sparkly dress you wear to a special occasion?

 

Now, now, rose, let's not be ageist.

There are lots of rotten spellers of all ages out there. And a high proportion of Canadians do not have English as a mother tongue nor have they received formal education in English.

 

 Pronounce this word.

GHOTI

 

GH as in enough

O as in women

TI as in action

 

Or phonetically, fish.

Message 17 of 20
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Why do buyers bid and then not pay?

Thank you so much for the info!! I've been going over CP's website for the past 2 weeks but I wasn't sure what service I can use for different items. I went to a local CP office and the rep told me that anything that is not Letter mail even if it fits inside a letter envelope cannot be shipped as letter mail regardless of size and weight. The cheapest option I had was about $13 or $15?( couldn't remember ) for a small parcel and there are no other options according to the rep working there. I asked them if my item was small enough, such as a pair of gloves or shorts could be send through prepaid which cost $17.35 within Canada. They told me no and I can only send those through some other rates and services which cost even more.. That's why i'm super confused. I have been doing my homework and research but I'm still pretty lost.
I tired calling CP for help on where to find the accorate information on their website as well and they were also having issues checking.. and kept saying.. oh that's weird.. that's not supposed to happen.. and so at the end I just said Thank you trying and i'll try and explore the site more on my own.

I can't seem to get the U.S shipping rate working on my listings.. I've tried using
Calculated: Cost varies by buyer location - Ships to worldwide - Canada Post International Parcel Surface
That didn't work.. plus after reading so many complains about " CP's Surface" services I don't think I would anymore..
I also tired using:
Canada Post Tracked Packet but the pricing still will not show....
Message 18 of 20
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Why do buyers bid and then not pay?

Canada Post International Parcel Surface is not available to the U.S., it is only for other countries. It has tracking and is quite expensive as well as slow so I don't think that it is a good service to use except in some circumstances.

 

For parcels that are too big for light packet USA and light packet international, you can use small packet USA or small packet international. Just like light packet, they do not have tracking or insurance. When you set up your shipping you have to separate the U.S. from other international countries as the names of the shipping services are not the same. If you have set up tracked packet international for the USA, that would be why it isn't working..you have to use TP USA.

 

Here is some info about lettermail at the following links

http://www.canadapost.ca/cpo/mc/personal/productsservices/send/lettersdocuments.jsf.

http://www.canadapost.ca/tools/pg/manual/PGletterml-e.asp#1380754

 

As it mentions, you should be using oversize lettermail for most non documents. Note that the term lettermail is for within Canada and those rules apply for mail within Canada. A letter going outside of Canada is called letterpost and is supposed to be for documents only.

 

http://www.canadapost.ca/cpo/mc/personal/productsservices/send/parcels.jsf#Canada

For the above link, click on the USA and International tabs for information about the services available.

 

Message 19 of 20
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Why do buyers bid and then not pay?


@reallynicestamps wrote:

So is a "sequence of events", in young-speak, a sparkly dress you wear to a special occasion?

 

Now, now, rose, let's not be ageist.

There are lots of rotten spellers of all ages out there. And a high proportion of Canadians do not have English as a mother tongue nor have they received formal education in English.

 

 Pronounce this word.

GHOTI

 

GH as in enough

O as in women

TI as in action

 

Or phonetically, fish.


The "GHOTI" joke is an old linguist's trick that we take fiendish delight in playing on unsuspecting non-linguists at cocktail parties.  There is that look of utter consternation during, and the look of utter illumination after delivery that make it so good.  Ohhhhhhhh, I get it!

 

Actually I haven't seen this in decades (I won't say how many).  You must have spent some time in university linguistics to have picked this one up.  I wonder if we ever crossed paths? 

 

Here's another you might appreciate, that in order to be a proper party joke must be written down by the deliverer and read aloud by the recipient, then repeated by the deliverer with an exaggerated Italian accent just in case the baffled recipient didn't get it:

 

      "Euripides pants, Eumenides pants".     

 

In fact I do have an issue with bad spelling, or as in the "sequence" example, no spelling at all, and a complete ignorance of the foundations of one's own language.  People don't use dictionaries anymore because I doubt they are still taught the value of a dictionary as schoolchildren.  English is a grand old language with a colourful history and great possibilities for nuance.  It deserves more respect.  It's as if we were to say to people that they can just listen to Bach or Beethoven and pick up a few melodies here and there by ear to bang out on a piano.  Who cares if you can actually read the music and play it faithfully? 

 

Having taught ESL, I do have great deal of empathy and understanding for people whose mother tongue is not one of our official languages. For those who come to this country as adults it is very difficult to simply "pick up" another language and speak (let alone write) properly.  I give great credit to those who make the effort.

 

However, where younger people are concerned who have grown up in Canada, I don't think it's fair to label my bias as ageism.  Calling it ageism excuses the sloppiness and lack of care that seem to be evident in so many areas of life today.  Have schools failed to pass on these skills, or are parents also partly to blame?   

 

As far as English spelling itself is concerned, if everybody decided to stop bothering and simply wrote whatever they thought might be "about right" phonetically, we'd soon begin to have difficulty understanding what other people were writing. 

 

Actually, as you probably know, this was precisely the reason that standardized spelling was introduced in the first place (and not only for English).  People were having trouble interpreting what others were saying, and legal texts were impossible to write clearly.  We'd descend into Babel pretty quickly. 

 

This is probably what's happening right now in any case with the use of truncated language and code on mobile devices.  Its eventual outcome will be interesting -- we may ironically end up losing the formal written language, after over a thousand years of rising to the height of civilization.  So yes, a shared conformity (or agreement) on spelling for proper communication does matter.

 

 

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