35% combined fees......I am drowning out here ....Help !!

Hi All

 

I don't sell too much on eBay but I had wanted to keep it growing.  Well, at least I did, now I am not so sure !!

 

I only had total sales of 480.51 March, April and May yet my total combined fees ( ebay Paypal and something else ) were 165.01 Smiley Sad

 

That is 35%

 

I try to take advantage of every promotion, and seldom do I list anything for the .30 insertion fee.

I seldom use any of the "extras" that do not come free with catagory. I do occasionally list in 2 catagories.

 

Between these fees and cost of item and any returns or refunds I may give .....I ain't making much .for sure !! Not to mention my gas packing supply etc.

 

Any Suggestions ???

 

Thanks

Shirley

Message 1 of 35
latest reply
34 REPLIES 34

35% combined fees......I am drowning out here ....Help !!

My fees run around 16% including the cost of a store. You must be selecting features. BIN is an added expense, per listing, is it not? Multiple out all the listings times that fee.

.
.
.
Photobucket
Message 2 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

There is a promotion this month Free BIN ...otherwise nope I don't. 

 

Sometimes at the end of the month I will have to .30insertion fee because I am out of free listings but in general I only list about 50 items a month and they are free listings

 

 

Message 3 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Here is what one invoice looked like

 

 

 

 

 

 

Previous balanceC $16.70
Payment received 15-Apr -Thank you-C $16.36
New fees Includes promotional savings where applicable
Insertion feesC $14.52
Advanced listing upgrade feesC $5.83
Final value feesC $40.91
SubtotalC $61.26
Discounts and credits
Credits-C $0.34
Subtotal-C $0.34
Total dueC $61.26
 
You have set up PayPal as your automatic payment method. Your invoice amount will be automatically deducted from your PayPal account between May 15, 2014 and May 17, 2014. The amount deducted may vary based on recent payments or credits.
 
- Make a onetime payment
- Change your payment method
Promotional savings  (View details)
Insertion fees-C $16.50
Advanced listing upgrade fees-C $2.57
 
Total Saved** -C $19.07
**Total saved is an estimate and may not include all promotions credits or reflect changes in your eligibility for promotions
Message 4 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Any suggestions?

 

Yes - stop selling low priced items with high shipping cost.  That is where you get killed by fees.

 

I see listings for $5 or $6 and $18 shipping.

 

You pay FVF on $23+  That will kill you every time.

 

A few months ago, you sold a "Very Rare Hagen Renaker Ceramic Nursery Rhyme Cat Green Shirt" for US$0.99 with US$14.13 shipping charge.  Basically, you paid more to eBay in FVF than you received from the buyer.  Then you have to pay the PayPal fees.

 

Your listings are clear, your images inviting and professional.  However, you will never make money offering these low priced items for sale on eBay.  Every sale is a guaranteed money loser.

 

Not every item in the world is made to sell by mail on eBay.

Message 5 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

You have had 87 listings expire in the last 15 days. 32, I think, had BIN. Take a look at your invoice, everything is detailed on it.

I keep a running total in my head and on my screen. Every time I list something there is a running total of what I have spent plus the notation of any additional FVF for what I have just listed.

Watch your running total. That tells you what you have paid for and what has sold.
.
.
.
Photobucket
Message 6 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Last post was a mistake ....here is a better showing
 
SalesUS $43.47US $249.54US $188.38
Month-to-month sales growth0.0%474.1%-24.5%
Ended listings3674109
Ended items3674111
Sold items41515
Sold items %11.1%20.3%13.5%
Average sale price per itemUS $10.87US $16.64US $12.56
Total buyers41515
Total unique Buyers41113
Repeat Buyers %0.0%18.2%7.7%

 

Fees (Definitions ) 
Show: Summary | Details
 March 2014April 2014May 2014
Net eBay feesUS $15.02US $55.37US $60.36
Net PayPal feesUS $3.69US $16.77US $13.80
Net eBay & PayPal feesUS $18.71US $72.14US $74.16
Message 7 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

My fees (eBay and PayPal) average less than 10%.

 

I sell in the Stamps category (FVF is only 4.8% after deducting the 20% TRS rebate) and I list everything "free shipping" avoiding FVF on shipping.

Message 8 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Thanks Everyone for all your advice.  It is much appreciated. 

 

I usually won't sell anything under 10.00. But when something won't sell and I don't want to keep it .I try to sell it at auction and hope for more than my auction price. 

 

Mostly I sell collectables and more expensive items require more risk.

 

Recently I made a big mistake on a set of china.....so I tried a low starting price aution to see if the pieces would be worth anything, they weren't so I didn't relist them .... that may account for some of the listings that have not been relisted

Message 9 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Good catch on the shipping FVF there Pierre, I did not see that.

Mags? What was your total shipping costs for that period? Bet, as Pierre noted, it is a lot higher than your net proceeds from goods sold.

I look at each listing of mine individually. Gross proceeds, minus gross FVF and Paypal fees, minus gross shipping cost, minus packaging costs, equals net proceeds.

I have lost money four (4) times in 9000 sales. All four times I messed up on shipping.
.
.
.
Photobucket
Message 10 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Hi Mr Elmwood

 

Actually, my net sales are still higher, but that is because I only list items that I find at very very low cost 😄

 

But I see what you mean.....but I am still confused...I can't make my shipping cost any lower and still list my item at a competitive price. 

 

When I list a new item ..I research what it sold for in the past and what it is selling for now.  The I add what a person from the US would have to spend on shipping.  I add the two together and try to list my item at approx the same cost, including what they have to spend on shipping. 

 

If I list my item with free shipping, there is no way I can compete with the US sellers.

 

 

Message 11 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Mags, it depends - free shipping will put your item up more often/sooner for people to see than someone who charges for shipping. There is a portion of buyers who do not bother to research the prices a lot, they buy the first one they see that they like..... my "free shipping" items are priced oftentimes higher than folks who charge for shipping and they still sell. I suggest experimenting, list some of your items with shipping built in as free shipping and see what happens.....
Message 12 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

There is a lot of stuff I do not list because it will not make me any money.

You are selling in a non-profitable manner. Your fees, on some items, are greater than your profit. Do that enough times and you have a rate of 35%. Oh! Wait!

I believe, as in any field, 10% of the sellers do 90% of the profits. There are "selelrs" who have sold for years and never made any money at all. They are in it for the hobby and to lose money. You are already ahead of that curve. Your price researching is ahead of most sellers.

Re-visit your shipping methods. I am hyper-aware of the 250 gram, 500 gram, and 1 kilo limits.

A basic store will add $20 to your monthly costs, but, you get more listings, more promos, far greater flexibility, lower FVF.
.
.
.
Photobucket
Message 13 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Me again, I didn't look at your items before I posted - for sure try the experiment for the cheaper shipping items like the patterns, the cups will be harder as it doubles the price which would be interesting to see if it worked....can't hurt to try a couple to see what happens.... that is how I've learned a lot of what I do, via experiments, sometimes expensive experiments but fruitful all the same.....
Message 14 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Thank you all so so much,

 

Thanks Mr. Elmwood.

 

Oh, and for the record ...yes I sell many items for double the cost with shipping..because I am still competitive with the other sellers selling the same item ....research 😄

Message 15 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!


@ricarmic wrote:
Me again, I didn't look at your items before I posted - for sure try the experiment for the cheaper shipping items like the patterns, the cups will be harder as it doubles the price which would be interesting to see if it worked....can't hurt to try a couple to see what happens.... that is how I've learned a lot of what I do, via experiments, sometimes expensive experiments but fruitful all the same.....

Been there, done that, got the tee-shirt. Worse? I will do it again.

.
.
.
Photobucket
Message 16 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

I really should have put my "learnings" into 2 parts:
1) stuff specific to my category, stuff I sell etc - this generally does have to be learned via experiments with your own stuff
2) general stuff regarding selling practices - this generally does not have to be done via experimentation if one takes the time to visit these boards and learn from others. I've spent a lot more time on these boards in the last couple years than the 13 before that and it has saved me a lot of experimentation time and related $$$.
Message 17 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!


@mags_finds wrote:

 

When I list a new item ..I research what it sold for in the past and what it is selling for now.  The I add what a person from the US would have to spend on shipping.  I add the two together and try to list my item at approx the same cost, including what they have to spend on shipping. 

 

If I list my item with free shipping, there is no way I can compete with the US sellers.

  


In my view, you've taken the right approach, especially since you're selling a lot of breakables (china, glass, etc.)   And actually, from what I can see, you're doing relatively well in terms of sales over the past few weeks, considering the severe downturn that a lot of sellers have been reporting since the cyber attack on eBay.

 

With all due respect to the "stamp people" Woman Wink, I think they sometimes forget how challenging it is to offer free or inexpensive shipping if you sell fragile, breakable items. 

 

While you can certainly experiment with free shipping on small, non-breakable items, for breakable items keep in mind that the majority of your competitors will have exactly the same dilemma that you do when it comes to shipping, i.e. a fairly level playing field.  In other words, if you position yourself in the middle of the pack where shipping costs and item prices are concerned, you shouldn't be at a serious disadvantage. 

 

You're never going to be in the letter-mail or even Light Packet Air (for the US) size range (under 2.0cm thick) with such things as teacups and other china (which need a sizeable box to protect them), but you may find some items can go by Small Packet Air to the U.S.  Buying 3rd party insurance may be more useful than using tracking on those parcels, in which case you may be able to keep the shipping under $15 to the U.S.  In Canada, once you have a box of any size thicker than 2.0cm you're stuck with parcel services, which are no bargain at the moment.  International shipping of china items will be another story -- I'm not even sure it would be worth it in the long run. 

 

Personally, I think that people who collect teacups, china and such things recognize the need for somewhat higher shipping costs, and will pay them to get an item they particularly like or which is rather unusual.  However, I would say that the prices at which your teacups have sold are quite low, so there may be some room for tweaking the numbers there. 

 

Your listings and photos look great, in my opinion, so perhaps it's just a question of rolling some of the shipping costs for china items into the item costs themselves and running some of those items as BIN (perhaps with best offer) rather than all auctions.  Offer free shipping where you can, but I can certainly understand that it's not a simple decision with many of the items you sell.  As the others have said, a few experiments with pricing and listing formats may be worthwhile.

Message 18 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

'mags' -- I just noticed something very strange.  I looked at the page showing all your current listings, and the shipping on most of the teacups was shown as around $18 or $20, yet on clicking into the items, the shipping (to Canada) is quoted as more like $8 to $10.  

 

Here's the search page I was looking at -- remember I'm looking at it from within eBay.ca, not .com. 

http://www.ebay.ca/sch/mags_finds/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=m570.l1543   Look at, for example, the baby blue and gilt teacup and saucer -- shipping is shown on the search results page as more than double what it says in the listing. 

 

Perhaps others here could take a look and tell you what they see.  Is it possible you're being over-charged by eBay on FVFs on shipping, based on the erroneous values?  Have you carefully checked your shipping FVFs this past month against what your stated shipping costs were in the sold listings?  I know many people have been reporting this search/shipping cost error, but I understood it had been fixed.  Maybe not!

 

Whether or not you've been properly billed by eBay, I would definitely call them to report the errors shown in the search. 

 

Message 19 of 35
latest reply

35% combined fees......I am drowning out here ....Help !!

Wow -- I just clicked on the link I posted above, and now the shipping displays nothing but "Calculate Shipping" on the search page for a lot of your items! 

 

What the heck happened in the last 5 minutes?  And nothing occurs when you click on "Calculate Shipping" (i.e. not a live link).  It looks as if your shipping costs are flat, not calculated anyway. 

 

Seriously, this is very bad of eBay to let this mess with shipping values on searches continue.

Message 20 of 35
latest reply