PAYPAL BUYER PROTECTION PROGRAM OVERVIEW
PayPal Buyer Protection
PayPal Buyer Protection helps you buy with confidence on eBay. When you use PayPal to pay for a qualified listing on eBay.ca, eBay.com, or eBay.co.uk, PayPal Buyer Protection provides up to C$625 of coverage at no additional cost.
To see if a listing is covered, look for the PayPal Buyer Protection icon in the "Seller Information" box on an eBay View Item page.
PayPal Buyer Protection is offered to buyers in an effort to make our online trading community a safe and secure place. At PayPal, your security is our top priority.
With PayPal Buyer Protection, buyers are eligible for up to $625.00 CAD of coverage at no additional cost, for tangible items purchased on eBay and paid for through PayPal.
To see if an item you're about to purchase is covered, look for the PayPal Buyer Protection icon in the Seller Information box on an eBay View Item page.
If you need to file a claim on an item you've purchased, please read through the requirements below. PayPal transactions can be covered by either PayPal Buyer Protection or the Buyer Complaint Process depending on certain requirements. PayPal will determine the appropriate coverage for your claim during the investigation process.
Buyers
PayPal helps you buy with confidence on eBay. When you use PayPal to pay for a qualified listing, PayPal Buyer Protection provides $625.00 CAD of additional coverage at no additional cost.
Make sure a listing is covered before you make your purchase. To find out, look for the blue and white PayPal Buyer Protection icon in the Seller Information box on an eBay View Item page. If your purchase is not covered by PayPal Buyer Protection, it will be likely covered by PayPal's Buyer Complaint Process.
PayPal Buyer Protection coverage is: $625.00 CAD, or $500.00 USD (coverage amount depends on the currency of the original PayPal payment).
Before filing a claim we encourage you to work directly with your seller as most issues can be resolved through direct communication.
PayPal Buyer Protection covers:
* Items paid for with PayPal and paid to the seller's email address associate with the listing (to make sure you pay the correct email address, use the grey Pay Now button found when listing closes on eBay)
* Items not received at all or received significantly different than what was described in the listing
* Items purchased on eBay - when paying for your item, make sure you select eBay Items as your Payment Type
* Tangible items (physical goods that are shipped to you) only. Services and intangible items are not covered
Limitations:
* You may only file one claim per PayPal payment
* Claims must be filed within 30 days of the PayPal payment
* Does not cover cases where you are disappointed with the item you have received
* You are limited to two PayPal Buyer Protection refunds per calendar year. If this limit is exceeded, there is no guarantee for full recovery. You will be awarded only what can be recovered from the seller. However, it is possible that the claim be resolved through the Buyer Complaint Process
* You must be willing to provide information during the investigation process. If we cannot obtain the necessary information the case may be cancelled without a refund
How to become eligible for PayPal Buyer Protection:
* You have received 50 or more eBay feedback comments
* At least 98% of your eBay feedback is positive
* You are a Verified member of PayPal
* You use a Premier or Business PayPal account to accept payments
* You have a Canadian, U.S., or U.K. PayPal account
* Your PayPal account is in good standing
Additional requirements:
* You must select PayPal as an accepted payment option on eBay's Sell Your Item form or when using bulk listing tools such as Turbo Lister or Seller's Assistant
* The item must be listed on www.eBay.com, www.eBay.ca, or www.eBay.co.uk
* The item must be tangible (physical goods that are shipped)
* You must receive payment to the PayPal account that made the listing eligible to offer PayPal Buyer Protection
Here are some tips to help you prevent claims from being filed against your merchandise:
* Use a shipping service that can be tracked online. This will help prove delivery if the need should arise
* Provide original photos of the actual item you are selling. Photos of similar items or photos taken from other websites may not be considered during the claim investigation process
* Fully describe the condition and features of your item(s). Include as much information as possible, and be clear and upfront when describing the current condition of the item
* Talk to your buyer during the transaction process. Open communication can prevent claims from being filed.
