Updates to the eBay Buyer Protections process help sellers and buyers resolve issues
Posted: 09 Apr 2013 10:30 AM PDT
Now sellers and buyers have the opportunity to communicate and resolve issues about transactions before a case is escalated to eBay for review.
Starting today, April 9, buyers will need to contact sellers first through the Resolution Center by opening a case and then must wait 3 business ...
Sellers: Now you will always have at least 3 business days to resolve any issues about transactions directly with your buyers through the Resolution Center, before a case is escalated to eBay for review. (Previously a buyer could escalate after a seller’s first response.) If you and the buyer successfully resolve the issue during this time, the buyer will not need to ask eBay to review the case. You will have all the tools you need to resolve issues directly with buyers through the Resolution Center, and all related communications will be centralized to help facilitate an efficient resolution.
Opened cases no longer count
When a buyer contacts you about an issue, even though a case is automatically opened in the Resolution Center, the case will not impact your seller performance rating or Top Rated Seller status. Only cases that are escalated to eBay for revi...
Learn more about updates to the eBay Buyer Protection process and follow best practices to help ensure your transactions go smoothly.
Hopefully, the same information will be posted soon on eBay.ca
