"Lost in the mail" case category.

[thecoinhunterca]

When will Ebay be adding the above category. Even when an item is tracked and then lost, the burden falls on the seller to refund and hoepfully they recover the insurance. Secondly, many items in Canada are shipped regular post due to cost. Losses are infrequent but do happen. This NEW category would serve both buyers and sellers. The buyers can be tracked for excessive "mail losses" and the sellers can retrieve fees without resorting to "other". So Ebay? When? 

[pierrelebel]

"Secondly, many items in Canada are shipped regular post due to cost. Losses are infrequent but do happen. "

OK - let's say you are the buyer and the seller in China or Russia tells you he shipped your small and light purchase by regular parcel post without tracking six weeks ago.  Presumably it is lost in the mail.

As a buyer what would you do?  File a claim for "item lost in the mail"?  How different is that from filing for "Item not received'?

Results are the same: buyer is out the money without the item.  Sellers needs to refund the buyer in full including shipping charge.

[atvds1210]

Where the category would be useful is that cases under it would not be a defect as the shipping loss is out of the seller's hands.   Right now it makes nada sense that a buyer, rightly, protects themselves by filing a case when delivery is slow due to the service, but the item gets there and they are happy.

[pjcdn2005]

How do you prove that an untracked package was lost in the mail?  It's possible that it was never mailed. Shouldn't a seller get a defect for that?

[tch_ca]

Most buyers will first send an email asking for the whereabouts of their products and subsequently a refund. Not the other way around.. As a proactive seller, and if sufficient time has passed, I will generally provide a refund which moves the burden of the case onto me. I then open a case to retrieve my fees. I would like to see a non defect option of "lost" to exists for the record.

[tch_ca]

I would suspect that legitimate losses significantly outnumber non sent fraud. So to answer your question, no they shouldn't.

[tobyshitzu]

Or at least a different defect standard to account for the Canadian "untracked' experience.  Or at least equivalent to the americans where they can protect their domestic TRS without being affected by overseas ones.   We get (ebay acknowledged) worse mail service, but harsher standards  treatment too.

Just got a German who jumped the gun opening  a case.  "wanted to send a question an ebay directed me to do this".  Defect no matter the outcome.  Same thing happens to an American and they don't have to care