what to do if seller does not honour shipping as stated in auction?

[noelxmas13]

I recently won an auction and seller has decided to cancel transaction because he does not ship to Canada. Before I make any bid, I check to see if ships to Canada. In the auction listing, he does write shipping to canada along with the rate.The item in question has no restrictions crossing boarders. Do I have any recourse? 

[nubian_treasures]

The seller can only cancel the transaction if they send you a formal transaction cancellation and you agree to it. I suggest you decline the transaction cancellation and leave negative feedback stating the refuse to sell you the item.

[kalvin@ebay.com]

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@noelxmas13 wrote:

I recently won an auction and seller has decided to cancel transaction because he does not ship to Canada. Before I make any bid, I check to see if ships to Canada. In the auction listing, he does write shipping to canada along with the rate.The item in question has no restrictions crossing boarders. Do I have any recourse? 

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Hi noelxmas13,

You can file a report a couple different ways: there's a 'Report' link on the listing itself or you can contact Customer Support.

Thanks,