won low bid. Seller avoid giving full payment address data, stalling my ability to pay. Customer service useless on situation.

[n2h1k7]

won low bid. Seller avoids giving full payment address data, stalling my ability to pay. Customer service useless on situation. Filters out any help / direct email contact while item unpaid.

My guess: Seller wants to list same item again with higher price.

[heidilynn0_3]

I see a german item from a seller who does not offer shipping to Canada?

[femmefan1946]

As I understand it, sellers worldwide are required to offer Paypal (or one of a few equivalent services).

All you need to do is to is click on the Paypal button and follow instructions. All the information you need for payment should be there.

If your seller is in Germany, there are some slight differences, mostly because Germans prefer to use wire transfer payments which are cheap and reliable there, but are expensive and clumsy in North America.

If your seller is German, and does not ship outside of Germany, then he can Report you as an Unwanted Buyer.You cannot complete a transaction with him, not because you bid low, but because he did not offer the product to Canadian addresses.

BTW, if he changes his mind and allows your bid, he can charge you whatever he feels is reasonable for Shipping and Handling. As an international seller, I can tell you that it can cost $15 to $25 to ship a thick (over 2cm) paperback to Europe by Air Mail. And eBay will be on his side, not yours.

If you are buying outside of Canada, always check that the seller ships here and have a firm quote on S&H.

[dmil8030]

Hello 'n2h1k7',

Is that for the screws?  You will have to send a very nice note to the seller at this point.  He only accepts credit cards, and because he does not ship outside Germany it is thwarting your ability to pay.  I do not believe the seller wishes to relist for a higher price, as a lot of his stuff sells for only a Euro.  If you lived in Germany and used the ebay credit card, you'd have got 2% off and the parcel would be on its way already. 😄  

Now, in order for him to ship that to you, - and he may be willing to do it, - he will have to weigh and cost it, and that great bargain you got may cost far more than you have anticipated.  It will not be a euro and a half.  Metal is heavy. 

Have sent a message to the seller?  If you are unable to contact him that means he has blocked communication from anyone outside his 'ships to' zone.  That means you will have to go to ebay.de and contact him from there without signing in. 

You see, from his point of view right now, his item was somehow bought by a Canadian and he has had no payment and no word from you.  He likely forgot about all those blocks he has in place.  I do not believe he is being obstinate in barring your payment.  It's the way the whole thing is set up.

It is my personal opinion that both of you would be best off with a cancellation.  But whatever your opinion might be, - start with contacting the seller from ebay Germany and offer an apology for intruding on his items.  You are new, and new people always make mistakes.  If you do not clear this up, and quickly, you will end up with an Unpaid Item case against you and a strike on your record. 

I wish you luck. 🙂 

[n2h1k7]

thanks to all of you for opinion.

None offered a way to contact ebay in the context - as ebay's filter does not let this problem version through.If you have not paid you are thrown out.

Try this on Ebay: Seller avoids giving full payment address data. (as required by the online process)

_

Now the points raised:

Which Ebay? I used ebay.de - rerouted by ebay.ca.

I had a delivery address in Germany, the seller knew this and had received it.

The payment went from a European account to a European account, using IBAN, the modern version replaced old SWIFT.

The seller provided his IBAN etc numbers, however, the online banking asked for exact address of seller. which he stalled to provide. "Your bank does not need to know where I live." When this domicile address could not be entered the payment process did not proceed, asked fot the missing data.

_

I did not include this information in my inquiry because it is irrelevant to the my question as how to circumvent the Ebay filter. All answers received pointed to the irrelevant matters.

_

Trying various way, including address search.

Then I sort of played around on the online banking page. To understand you need to know how the page is organized:

The page asks for the bank address, then for the account holder address. Failing the latter it won't go further, displaying a message - sort of: data missing.

The field for IBAN is further down, invisible on the screen when looking at the address area.

Now I jumped the so far useless address area, moving the screen content.

I entered the IBAN. All address fields filled automatically. The page asked for confirmation - ok. The process continued, the payment was made.

_

So the data the seller withheld came up on my screen, his secretiveness did no good except causing frustration and time loss.

_

Meanwhile the parcel arrived at the German address, content to be sorted in Want and Don'tWant (reducing weight from 400 to 100 grams) and then by air on the way to Mexico, the ultimate destination.

This - I believe - ends my contribution. I am not one single step further on my question regarding Ebay assistance. So be it.