Hi

[joine_45]

Hi
I bought one item from your site
It is not my item that I bought and I send messages to seller several times to send me return address but she didn’t answer me
What can I do now?

[ypdc_dennis]

Open an Item-Not-as-Described case for the purchase.

If the Seller does not respond, then ask to eBay to step in and close the case in your favour.

If too much time as passed for eBay protection -- then open a claim on PayPal (if you used them to pay).

[reallynicestamps]

YOU DO NOT PAY FOR RETURN SHIPPING,  when the seller makes the mistake.

The Resolution Centre is at the bottom of this page.

As dennis said, open an Item Not As Described Dispute.

The first suggestion (not a requirement, a suggestion) is to Contact the Seller.

You have already tried that so move on.

Ask eBay to step in and Escalate to a Claim.

The seller will be required to send you Return Postage.

If he does not do that, you will be refunded.

If he sends return postage (or a Canada Post shipping label) pack up the item, and return it.

 It is necessary that the returned package be TRACKED.

When the tracking shows the item is back with the seller, you will be refunded.

Do not accept an offer of a replacement.

You have to get a returning parcel in the mail within 5 days of receiving the return postage.

You have 30 days from delivery to open a Dispute.

If you have missed the 30 day deadline, you are still covered by Paypal. If that is the case come back here for more advice.