Background:In October-2013, I purchased an item (new watch) that was fake (confirmed by the manufacturer). I opened eBay/PayPal dispute. PayPal decided in my favour and instructed me to return the watch for full refund. I did. Seller refunded the money less shipping costs (and immediately re-listed this same watch with the same description). I left negative feedback about the transaction. eBay removed my feedback next morning. I phoned to inquire and was explained that it's been removed by mistake – a computer error, whatever that means. As compensation, eBay offered a $50 coupon to be used for future purchases.
Follow-Up: I tried using a coupon recently and it does not show up anywhere. I phoned eBay and after being on hold for 45 minutes was told by a rep that this "transaction must be reviewed by a supervisor, who would have to call me back". Nobody called or left a message in two days. I phoned back. Nothing, same conversation after half on hour on hold and same reply. Again, nobody called. I posted my complaint on eBay Facebook page. Someone named Brady from Customer Service Team encouraged me to contact him directly. I did. No further reply or action. I posted on Facebook again, they started deleting my posts. I phoned one more time on Saturday and, after being on hold for almost one hour was given the same reply as I had before: "Supervisor is busy, he/she will have to call you back".
I have no more patience for this blatant arrogance and would like to issue a Statement of Claim. This is not about $50, but about absolute contempt for the customer. Has anyone here sued eBay or heard of a customer suing eBay outside of US? I am in Canada and I read of Canadian Court clearing way for eBay being sued by consumers locally where it does business under Consumer Protection Act.
