ebay Technical issue - Sold items not showing up in Awaiting Payment / Shipment

I just sold multiple items tonight, whereby they simply just disappeared.

 

Finally after some additional investigation, I found the items in the "ended" feature as 'Not re-listed' and 'unsold"??????

 

After contacting ebay support, they mentioned they are looking into the issue.

 

However, given the severity of this issue, it would be great if ebay would proactively contact customers about the issue, instead of expecting the customer to contact them, wait 30 minutes and then try to explain the problem.

 

Also, when I go to the url 

https://www.ebay.ca/sts

 

The status is showing no issues. It would be great if the dashboard was updated appropriately. 

 

 

 

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