Howdy -
Opening the chat up for your questions. I'll work on replies tomorrow afternoon.
See you then!
Tyler
@westernstargifts wrote:
Hi Tyler,
I appreciate being recognized by eBay today for my 15th anniversary of selling here.
I have to wonder though why eBay can recognize that I have been selling here for 15 years but, when I closed my store for 6 months, because I was away, they treated me as a new seller when I re-opened it and initially limited me to 100 items which has now been increased to 180. All of my store settings and site preferences were still in place as well as my feedback. eBay even displayed the number of sales I have had over the years.
Because of Covid we did not travel back and forth from our summer home very often in 2020. I was never away before for more than 30 days and did not realize that there was a 30 day limit. I found out the hard way when I returned home in October of 2020 to find all of my items for sale and unfulfilled orders. I quickly contacted buyers and immediately shipped the items but the majority of them filed INR disputes. They were all refunded because I don't provide tracking and they kept the items when they received them. I lost a fair amount of money in the process as well as getting dinged in my feedback. I closed the store last summer because again, with Covid, I could not guarantee that I would be home within the 30 days and also keep the store open for two days before leaving again. Now I am faced with ending all of my listings this coming summer but still having to pay store fees because I am locked into a twelve month period (not by choice).
I would appreciate your thoughts on this matter.
Congratulations on the 15+ year badge @westernstargifts! That is no small feat, and it's an impressive achievement received by less than 2000 members on the boards.
To clarify, the badges on Community look at your registration date within the Community itself, they are not tied to your selling registration date.
From the eBay marketplace perspective, if you have gone a certain amount of time without selling items, we consider you a new or returning Seller. The intention is twofold:
For members who have been away a significant amount of time lowering monthly selling limits is a way to ensure they get back into the swing of things without becoming overwhelmed and ending up in a situation where they create negative experiences and impact their account.
It is also a way we reduce risk on the platform. We can prevent fraudulent selling practices on accounts that have stopped selling but have been compromised by removing the ability to sell on those accounts we see on hiatus.
As you continue to sell on the platform you will be able to request higher selling limits every month (link here if you don't have it)!
@lotzofuniquegoodies wrote:
tyler@ebay wrote:
Howdy -
Opening the chat up for your questions. I'll work on replies tomorrow afternoon.
See you then!
TylerHello Tyler,
Last month I sent a order to Edmonton. 3 hrs from Calgary with a tracked service on the 7th. It arrived overnight in Edmonton on the 8th. There was an error scan message but this has now disappeared. There has been no further updates for tracking confirming delivery. Last message as follows:
Feb. 8 8:15 am
- Feb 8, 2022
- 8:15am
- Item processed
- EDMONTON, AB
Tracking detailsCPC tracking # xxxxxxx
- Feb 8, 2022
- 8:15am
- Item processed
- EDMONTON, AB
The item has arrived at the destination facility for final sorting before delivery. Look for an "Out for Delivery" scan today or tomorrow to know when delivery will occur. You can also sign up for email notifications. Nothing further.
In opening up a trace after much back and forth with CP they are asking me again to provide a phone number which I did originally. The phone number is not active. They have now repeated the request for a valid phone number and an email address. Because this order went out over 2 weeks ago the eBay email address is no longer available. This was a definite concern when eBay chose to remove actual personal email addresses and replace with the garbled one. Even more when eBay chose to remove shortly after a sale has been paid and shipped but in most cases not received.
This information is also required for consignee inquiries by customs(officially noted on foreign postal websites) and/or damage claims.
Unfortunately the ebay email addresses are NOT a reliable method for sending after the fact emails because of the many blockers/filters in play and often never arrive or are seen. On the other hand, buyers routinely check their personal email which in past WAS attached within eBay. There is a chance this item was delivered but I have no way to confirm and risk losing this claim because I am unable to assist CP with the info they require. As a seller the sale isn't complete until the item HAS been received(confirmed delivery) and the buyer is happy. I am not the first to run across this issue and will not be the last.
Comments please.
-Lotz
Hi @lotzofuniquegoodies - I'd encourage you to work with Customer Support to see if there are any alternatives that you can provide CP in this instance.
I will make ensure that your comments on this matter are shared with the appropriate teams. Thanks!
@brettjet38 wrote:
Hi Tyler
When I receive "replies" to messages or "new" messages from a member you cannot type more than one character, it gets stuck. This has been discussed here but in order to reply you have to use "note pad" "cut & & paste" or the app to reply.
This has been like this for months and months. And, no as a "client" I should not be needing to use "workarounds" to respond to other members.
Hi @brettjet38 - will you clarify for me if this is on the Community platform or the Marketplace side? I'm happy to file a ticket on this issue but I need that distinction to determine who to alert.
Will you also let me know if you are receiving an error or if it's just timing out?
I'll be closing the chat soon, but if you start a new thread and tag me to it with that info I'll get things reported.
@lotzofuniquegoodies wrote:
Hello Tyler,
Is there still a way to correct(update) Store link icon. This was possible in 2021 but looks now the option is no longer available. If someone clicks on my store from the See All Items link they receive the following message:
The links all work fine from Sellers Hub, Feedback and Visit Stores. Customer service could see that it was working improperly but had no solution.
Has this help link been partially disabled.
http://www.pages.ebay.com/storefronts/update/
-Lotz
Hi @lotzofuniquegoodies - this is an issue being reported currently, we are working with the tech team to help them identify root cause so they can review and implement a solution. I'll make sure your information is added to the open ticket.
To address your other question: there is not currently a way to alter the URL of a store.
Thanks for joining the chat this week! It's currently closed from further questions but will return next Tuesday.
See you then!
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