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devon@ebay wrote:Hi @avidhiker-33! If the buyer were to open up an item not received case, we would look to see if tracking shows delievered to the address used for checkout as proof of delivery.
devon@ebay, thanks for your (Very!) quick response.
Pls note that Canada Post tracking does NOT show the delivery address, only that the tracked package was delivered.
For example, below is a screenshot of tracking for an item delivered today to an address in Sainte-Anne-de-Bellevue, QC. Not only is the delivery address not shown, tracking shows the item was processed and delivered locally by the Beaconsfield, QC post office.
IF the customer reports the shipment as not received would eBay accept the tracking as proof-of-delivery?
devon@ebay wrote:
@regs43 wrote:In regards to ebay Labels
Where are the receipts? With the tax amount paid by me as a seller for that label.Something I can download and save for my records
$7.18 was the cost for my one expedited lite label I printed. Showing I paid $7.18 is great in theory but I am a registered business and the tax paid to Canada Post for this label needs to be shown SEPARATE so sellers with registered businesses can claim appropriately. In Canada there is tax on all shipments sent domestic. How has this not already been fixed? ebay labels has been up and running for a long time, and I recall seeing in past monthly chat threads people asking about receipts back then with the tax breakdown.
Hi @regs43! If you are needing a report that shows tax withholdings, you can go to your 'Payments' tab on your Seller Hub and at the bottom click on 'Reports'. It may take a little bit to generate but once it does you will get an eBay notification that it is ready to view. Here is the link for it: https://www.ebay.ca/sh/fin/report.
The tax report does NOT break eBay labels shipping down. It shows the taxes paid for everything else, but shipping is completely ignored. Just wanted to make sure this is very clear. In fact, in the breakdown it specifically has a line stating "Total non-taxable amount" and the shipping is displayed in that line. It seems very clear that taxes ARE being included in the amount we're charged for shipping, so we need to be able to claim those taxes.
This is the only example I have to show you (I purchased a test label in one of my stores late last month to see how it would work with the new level 4 discounts).
@avidhiker-33 wrote:
devon@ebay wrote:
Hi @avidhiker-33! If the buyer were to open up an item not received case, we would look to see if tracking shows delievered to the address used for checkout as proof of delivery.
devon@ebay, thanks for your (Very!) quick response.
Pls note that Canada Post tracking does NOT show the delivery address, only that the tracked package was delivered.
For example, below is a screenshot of tracking for an item delivered today to an address in Sainte-Anne-de-Bellevue, QC. Not only is the delivery address not shown, tracking shows the item was processed and delivered locally by the Beaconsfield, QC post office.
IF the customer reports the shipment as not received would eBay accept the tracking as proof-of-delivery?
@avidhiker-33 What I would recommend in the case a buyer were to open an item not received case and tracking shows this type of delivery is to reach out to our customer support team. They would be able to do some research to validate that the item was delivered to the address provided at checkout.
@flipistics wrote:
devon@ebay wrote:
@regs43 wrote:
In regards to ebay Labels
Where are the receipts? With the tax amount paid by me as a seller for that label.Something I can download and save for my records
$7.18 was the cost for my one expedited lite label I printed. Showing I paid $7.18 is great in theory but I am a registered business and the tax paid to Canada Post for this label needs to be shown SEPARATE so sellers with registered businesses can claim appropriately. In Canada there is tax on all shipments sent domestic. How has this not already been fixed? ebay labels has been up and running for a long time, and I recall seeing in past monthly chat threads people asking about receipts back then with the tax breakdown.
Hi @regs43! If you are needing a report that shows tax withholdings, you can go to your 'Payments' tab on your Seller Hub and at the bottom click on 'Reports'. It may take a little bit to generate but once it does you will get an eBay notification that it is ready to view. Here is the link for it: https://www.ebay.ca/sh/fin/report.
The tax report does NOT break eBay labels shipping down. It shows the taxes paid for everything else, but shipping is completely ignored. Just wanted to make sure this is very clear. In fact, in the breakdown it specifically has a line stating "Total non-taxable amount" and the shipping is displayed in that line. It seems very clear that taxes ARE being included in the amount we're charged for shipping, so we need to be able to claim those taxes.
This is the only example I have to show you (I purchased a test label in one of my stores late last month to see how it would work with the new level 4 discounts).
Hi @flipistics! Thank you for sharing and letting me know about this. I can also have this shared with the Shipping team as an example and can provide more insight once I hear back from them.
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