eBay

livinginharmony8 · ‎10-30-2019

Is anyone else having trouble saving drafts when using a MacBook (latest OS)? Since yesterday (Oct. 29), when I click "save draft", the reticulating circle pops up on the screen but never completes the save...just stays that way for infinity. I've tried restarting my computer, using a new browser window, logging out & back in, etc... and still have this issue.

Saving drafts works fine on my Windows PC, so I'm not sure if it's an issue with my computer or something happening on the eBay site.

lotzofuniquegoodies · ‎10-30-2019

@livinginharmony8 tyler@ebay

There have been similar reports on the dot com discussion board. If it's ios 13.1.3 try deleting the app and doing a restart. Another suggestion was switching to Safari as your browser.

Was unable to confirm if eBay was looking into this further.

-Lotz

tyler@ebay · ‎10-30-2019

Thanks for the tag @lotzofuniquegoodies - I've been looking for similar reports of Apple products leaving drafts hanging when trying to save, would you mind replying to this thread with a few links?

@livinginharmony8 - thanks for letting me know what you're encountering. I'm not certain what could be going on, but would you let me know which browsers you've tried this with? If it's just Safari will you please try with another browser like Firefox or Chrome?

Thanks!

Tyler,

lucitabby · ‎10-30-2019

I'm on an iMac - drafts working fine on both safari and firefox.

livinginharmony8 · ‎10-30-2019

I've only tried using Safari so far, will install a different browser and see if it works.

lotzofuniquegoodies · ‎10-31-2019

tyler@ebay

Maybe something in here that can be of help.

https://community.ebay.com/t5/Mobile-App-iOS/Stopped-working-with-latest-iOS/m-p/30315740#M11628

-Lotz

livinginharmony8 · ‎10-31-2019

I downloaded Chrome to my MacBook & the drafts are saving fine with that browser. Seems to be an issue with the Safari browser (I tried saving a draft today on Safari, and still have the same problem).