eBay

lotzofuniquegoodies · ‎05-23-2021

FYI: To anyone selling items using long one side package measurements based on actual pre-package sizing when creating a listing.

Due to the flipflop when eBay Labels was created, the Standard universal measurements "L x W x H" were reversed and ported to the system on (eBay Labels - H x W x L) causing the shipping calculator to block customer requests and not display all available services properly.

60 cm x 10 cm x 8 cm (600 grams) to 90210 allows for US Small Packet Air, Tracked, Expedited in CP's postage calculator. eBay only display US Small Packet Air and Tracked. (Newly created listing)

I've discovered this on several other long narrow packages since eBay Labels was implemented and relayed last week to Ebay Label Support. Applying the correct measurements using Shippo labels generate fine when creating postage and include all available options properly. As to what the buyer sees when they receive an invoice difficult to confirm except by jumping the gun and physically sending an invoice prior to payment. The exact number of listings and sellers this may be affecting is difficult to estimate.

-Lotz

***Min/Max apply to specific measurements either allowing or blocking services.

From Previous Testing: CP/eBay Labels/Shippo. Discrepancies were due to final actual size.

This issue has also been reported on dot com. I don't have specifics as to the cause and affect.

CP TooleBay LabelsShippo Labels

intimewithmusic · ‎05-23-2021

Since I started shipping in 1981 it's always been LxWxH. When I saws the reversal in eBay Labels it just didn't look good. sorry if it caused you grief and another bunch of time contacting the dept responsible.

I tried to get a reasonable explanation for having to wait 2 to 5 days to get the actual cost of the label. It's always less than 10 cents different from the initial quote. The response was "eBay and C Post have made a deal to allow for all packages to pass over the C Post scale before eBay gets the exact label cost." I don't buy that particularly because the difference is always 3 to 9 cents and weight hs never been disputed.

Time consumed over stuff like this is time lost from listing. there are some nice things about the eBay label interface. It's a shame there are issues like HxWxL and "mystery pricing". Once again Snap Ship is attractive. Big opportunity for a Canadian 3rd party label vender! (IE: Pirate Ship Canada)

pjcdn2005 · ‎05-23-2021

I might be misunderstanding you but are you saying that now if you put expedited USA on your listing that it won't show that service at all for a measurement of 60x10x8? Since the min. published requirements are 21x14x.5 and the calculator has always gone by those minimums the calculator would normally show shipping not specified anyway but you're saying that now it's not showing it at all?

Or are you saying that it isn't showing as an option in the label?

Im not sure how that relates to the order of height width etc. Since those 3 numbers wouldn't give a cost in any order. ...to work they would have to be at least 60x14x8. I realize what the CP calculator says but as we know, whoever handles the shipping here goes by the posted CP numbers.

lotzofuniquegoodies · ‎05-23-2021

@pjcdn2005

When the listing is created all options display. When a buyer checks available options the options can be missing. The concern with this is buyers are seeing bad info when they attempt to research shipping costs potenially causing them to go elsewhere.

@intimewithmusic

Total agreement regarding passing over the scale to confirm postage. Huh???? CP/Shippo bill after the fact. It just gets poorly described format. billed to the CC on file.(Mystery charges) The other pending 1,000.000.oo question is who is collecting on the savings with eBay Labels. When you create a shipment with CP/Shippo, your personal account number is attached to the savings. When it's done with eBay Labels there is no mention of an account number.As mentioned previously when you contact CP one of the first questions they ask is what is the account number?

-Lotz

fishing2carp.zaksauctions · ‎05-24-2021

I am thinking something completely different here?

I don't think it matters what format it is displayed in, LWH HWL or what have you. Because in the end, it is calculated as a whole. CP has a maximum based on the total of the dimensions? hmmm, I know I am not explaining myself properly. Thats because I dont know the proper verbiage haha.

OK

4Lx4Wx2H equates to the same as 2Hx4Wx4L The total surface equals the same metrics.

I can't see how putting height 1st and length last can and does make a difference for shipping costs. It all comes out in the wash to measure the same surface area.

Paragragh 3:

https://www.canadapost-postescanada.ca/tools/pg/manual/PGpscanada-e.asp#1462922

pjcdn2005 · ‎05-24-2021

@lotzofuniquegoodies wrote:
@pjcdn2005

When the listing is created all options display. When a buyer checks available options the options can be missing. The concern with this is buyers are seeing bad info when they attempt to research shipping costs potenially causing them to go elsewhere.

It still seems that in this case the order of the dimensions is a red herring. The way that we are used to seeing it... 60 x 10 x 8 wouldn't work for expedited for xpresspost USA so the fact that it may be showing as 8 x 10 x 60 or in any other order, one of the numbers will still be too small for the minimum dimensions.

From what you describe it sounds as if now the buyer doesn't see the 'shipping not specified' option as they don't see that service at all? Obviously that isn't a fix...just saying that's the impression that I am getting from what you are saying. (I haven't see the problem myself as I don't use calculated shipping)

lotzofuniquegoodies · ‎05-24-2021

@pjcdn2005

Easiest known example I can find. Item # 154320774163

Listing Offered with US Tracked/Expedited/Xpresspost

Measures 52 L x 10 W x 4 H 750 Grams. (All measurements meet CP criteria)

Options for those measurements with CP:

Small Pkt US Air/Tracked/Expedited/Xpresspost

Options Displaying in eBay:

If by magic US Tracked only

I don't have to time to confirm if services offered work or don't. I do test when I have the chance for my own sanity. This is one of the main reasons why sellers pop by with the question: Buyer says I do not ship to their location. But I do. This problem replicates itself on dot com. If you don't use calculated shipping it will not be a problem for you.

-Lotz

lotzofuniquegoodies · ‎05-24-2021

Strangely, if you enter the above measurements out of order(all combinations tested) in CP it automagically resorts provided the 4 correct applicable options. Possibly something eBays dyslexic Labels may be unable to master.

-Lotz

pjcdn2005 · ‎05-24-2021

Measures 52 L x 10 W x 4 H 750 Grams. (All measurements meet CP criteria)

Please reread my 2 posts. Those measurements do NOT meet CP criteria for Expedited or Xpresspost USA.

From post 3...

Since the min. published requirements are 21x14x.5 and the calculator has always gone by those minimums the calculator would normally show shipping not specified....

Actually, it would show shipping not specified on the search page if expedited or xpresspost were the only services chosen and the dimensions were too small. On the listing itself it would say that Shipping cost cannot be calculated. But in your example there is one service that works with the dimensions entered so that is the one that it shows.

We've discussed this minimums a few times and how ebay/PB adheres to them but that Shippo and SnapShip and the CP calculator do support measurements that are smaller than CP's posted minimums. I don't understand why CP has those minimums when they don't actually seem to go by those.

pjcdn2005 · ‎05-24-2021

https://www.canadapost-postescanada.ca/tools/pg/manual/PGpsus_int-e.asp

lotzofuniquegoodies · ‎05-24-2021

The more important question is why does eBay's calculator block options that work at CP. They should hopefully know what they are doing after 25 years to get things to work in sympatico?

-Lotz

PS. The example I gave worked when I created it months ago. 3 Options offered....3 items displaying for buyer. It stopped working because of something eBay did and most likely did recently. When eBay Labels was released the list of its shortcomings took minutes to find.

lotzofuniquegoodies · ‎05-26-2021

tyler@ebay

Heavier item sold earlier today Internationally that was listed with 2 shipping services. Difference between the 2 options was approximately $33.00. The 2 options that display with CP correctly, matched eBay Labels and Shippo when it was time to create a label. Only problem the higher one is the only one the buyer sees when they use the EBAY's shipping calculator. When a seller offers 2 options the buyer should be allowed to choose what works best for them. eBay should NOT be omitting services just because!!!!

-Lotz

Sidenote: In this case the package was not oversized. Just very heavy.