Outdated Verbiage For Seller Tools

[retroman_studios]

Back when eBay was small and it was a hobby thing to do, the verbiage used for both sellers and buyers was of little consequence as it was a community of small users.

eBay has now grown into a huge company with diversified sales and I find the verbiage and language that the messaging system uses for sellers is rather.......antiquated and dull.

For example: I get a message from member xyz and it says "Member xyz has a question regarding  item #12345 watch parts."

I thought for a moment (since I occasionally sell items) that someone had a question about an item I had for sale. But no, it ends up it's a seller for an item I bought, giving me an update on the shipping.

Can't we update the language used for messages coming from sellers post-sale to be a little more, focused? Like it would have been better if it was like this:

"xyz has posted an update on shipping for your purchase "watch parts".

That would be professional and align eBay's system more with the other vendors.

Or am I just out to lunch? 

[momcqueen]

You’re correct. The automated messages often contradict their true intent. It’s annoying. I’m thinking of the Cancel Order messages in particular, th Seller is told to do one thing in the headline but the body of the message says another.

[happy_pigeon]

Hi @retroman_studios. You're not out to lunch, I see where you're coming from.

The content in the message is generic because it remains the same whether the buyer is someone asking a question about something whether they have bought it already or not.

If the seller or buyer has updated, for example, a tracking number using My eBay > Add tracking number, then the message received will be catered to that ("Your item has been shipped."). However, if it's just one member sending a text message to another member, regardless of content, you'll get that generic copy because it's been sent through the Contact Seller button. I hope that makes sense.