eBay

pierrelebel · ‎03-01-2013

http://pages.ebay.com/sellerinformation/sellerprotection/policy.html?sspagename=SIC:sellerprotection...

westernstargifts · ‎03-01-2013

Question: Following the links from reporting a buyer to the current policies for buying on eBay led me to the following page.

http://pages.ebay.com/help/policies/identity-false.html

Under Not Allowed:

Falsifying or omitting contact information such as a name, address, or telephone number

I reported a buyer who omitted her apartment number from her information. She contacted me afterward telling me to add it but did not change it in her accounts as I suggested she do. Long story (discussed in another thread) but she gave me a third address to send it to if if should be returned to me. She said she had changed her postal address to a PO box number but hadn't moved. The new address was in a different city. I reported her to eBay. She opened a dispute and won it because I could not provide tracking.

I realize that delivery confirmation is required to win a case. However, this buyer violated the above policy by not providing the correct address in the first place. What does eBay do about it when a buyer violates this policy and where is the seller protection? The buyer (also a seller) has not yet left feedback and that happened a few days ago.

pierrelebel · ‎03-02-2013

"What does eBay do about it when a buyer violates this policy and where is the seller protection? "

I do not know the answer but your question shows what eBay Seller Protection is all about: limited protection. Just like the Buyer Protection program is also offering limited protection.

And that was the point of the thread: having sellers and buyers understand eBay Protection programs are NOT an insurance against every possibility of something going wrong with a transaction.

There are risks when buying or selling online and the limited protection offered by eBay may make some people feel all warm and fuzzy inside but eBay does not offer any guarantee that everything will always go smoothly.

eBay is a venue where buyers meet sellers. Folks should understand and accept the risks.

pierrelebel · ‎03-02-2013

"She said she had changed her postal address to a PO box number but hadn't moved. The new address was in a different city."

I do not know the facts of that case but I can see that happening easily in small town and rural area. Someone living in Foxboro opening a PO Box in Belleville for example: new mailing address without having moved.

Or it could be a change of name by the town/municipality. Once upon a time I lived in Scarborough and had a post office box located in Agincourt. Today it is Toronto.

There could be a logical answer. Only the buyer can provide it.

msmaggie060 · ‎03-02-2013

Yes, it is very possible that her address has changed but she has not moved. Last July the Post Office made a lot of changes to their routes in rural areas.

I haven't moved but our RR# was removed from my street address and the town name was changed and so was my postal code. The town is not where I actually live but it is a bigger town about 20 kms. away where my mail is now sorted. I now live in one town, my mail address is in another town and my phone no. is under another town. Lots of fun when someone tries to send something by courier and I don`t know in advance so I can give an actual street and town name!

Oh yes, and my drivers licence is slightly different than all of the above since that is how the licencing office chose to do it when I went in to change it.

And, I still can`t get TL to accept my new postal code! I can change the code in TL but cannot upload items with the new code. I can only think that ebay has not updated their Canadian postal codes to their system. And, yes, I have tried twice to have the problem looked at but never receive any answer from ebay.

pjcdn2005 · ‎03-02-2013

Yes, it is very possible that her address has changed but she has not moved. Last July the Post Office made a lot of changes to their routes in rural areas.

I haven't moved but our RR# was removed from my street address and the town name was changed and so was my postal code. The town is not where I actually live but it is a bigger town about 20 kms. away where my mail is now sorted. I now live in one town, my mail address is in another town and my phone no. is under another town. Lots of fun when someone tries to send something by courier and I don`t know in advance so I can give an actual street and town name!

Oh yes, and my drivers licence is slightly different than all of the above since that is how the licencing office chose to do it when I went in to change it.

And, I still can`t get TL to accept my new postal code! I can change the code in TL but cannot upload items with the new code. I can only think that ebay has not updated their Canadian postal codes to their system. And, yes, I have tried twice to have the problem looked at but never receive any answer from ebay.

That is confusing and a bit bizarre!

pocomocomputing · ‎03-02-2013

That is confusing and a bit bizarre!

But typical Canadian bureaucracy, ay!

msmaggie060 · ‎03-02-2013

But not that unusual in a rural area where I live. I guess what is bizarre is that I actually live within the GTA!

reallynicestamps · ‎03-03-2013

Although Ottawa amalgamated over a decade ago, perhaps longer, I still see businesses giving their addresses as Kanata or Orleans.

Even more bizarre, the federal building where I work gives its address as Hull, when Hull, Aylmer and Gatineau amalgamated several years ago and are now called Gatineau (which is not only the most French sounding name but also was the largest and fastest growing).

Wheels of the gods... exceeding slow.

karl*katz · ‎03-03-2013

Slightly off topic but I have noticed some Federal Government offices in Hull have K1A postal codes which is an Ottawa postal code.

I wonder what Quebec sovereignists think of that B-)

cumos55 · ‎03-03-2013

Something just might have gone pasta those sovereigntists.

westernstargifts · ‎03-03-2013

There could be a logical answer. Only the buyer can provide it.

That was the problem, though. The buyer would not provide an explanation and was very evasive of the questions I asked.

I do understand and accept the risks of selling online but this one really bugged me because the buyer would not give me a straight answer. If she had explained it the way you did then I would have given her a refund immediately.

It all boils down to tracking though. If you can't provide it, you can't win unless they have made some obvious threat. This buyer had previously asked about tracking and knew exactly what she was doing.