Charge

[bibil_art_mom]

I am seller of the item and buyer canceled to purchase the item because of sizing
You put extra charge on my account for no reason
Please eliminate the charge ASAP.

[femmefan1946]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[marnotom!]

@bibil_art_mom, this is a publicly-viewable discussion forum.  You would be better off contacting customer service through online chat or messaging through the eBay Canada Facebook or X/Twitter accounts.  If you're viewing this on a desktop/laptop computer, links to those accounts are at the bottom of this page.