Excluding Countries in Shipping Policies

[grundydog]

I list on eBay.ca and I only ship within Canada, so in my Business Policies I have excluded all 217 available countries so that my listing simply says “Ships to Canada”. The problem I have having is that my listing says I ship to Alaska, Hawaii and Canada. Alaska and Hawaii aren’t countries, they are part of the United States and I have excluded the United States! There are no more boxes to tick in the countries to exclude. I’ve ticked every box available. Hopefully someone has an answer for me. Thanks!

[jtg204]

Have you tried creating a new policy, then assign a listing to it? Have you tried excluding PO Boxes and enabling them again? In the policy do you have international shipping services added, but blocked by the exclusions?

[grundydog]

Yes, I have tried both those ideas. And I do not have any international shipping services offered, just domestic.

[lotzofuniquegoodies]

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@grundydog wrote:
I list on eBay.ca and I only ship within Canada, so in my Business Policies I have excluded all 217 available countries so that my listing simply says “Ships to Canada”. The problem I have having is that my listing says I ship to Alaska, Hawaii and Canada. Alaska and Hawaii aren’t countries, they are part of the United States and I have excluded the United States! There are no more boxes to tick in the countries to exclude. I’ve ticked every box available. Hopefully someone has an answer for me. Thanks!

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@grundydog 

devon@ebay 

It appears eBay has amended some of the filters it used to have for excluding countries. Alaska and Hawaii plus Army bases in past were beside po boxes. By removing the choice it may have thrown them back into the mix. As a side they recently amended shipping options under packaging. What was there was similar to options only the US had previously. CP options do not include custom packaging choices. 

https://www.ebay.ca/ship/prf/excludeRegions

dot com

https://www.ebay.com/ship/prf/excludeRegions

Maybe try using checkbox via the com preferences. It "may" correct your issue. Personally have had no idea in past shipping direct to those areas pre tariff shenanigans. 

[reallynicestamps]

Thanks for drawing this to the attention of devon@ebay. It's easy to commiserate and harder to offer possible solutions.

[grundydog]

My ebay.com business policies do not list my ebay.ca listing policies, so no ability to correct it from ebay.com. I need to somehow exclude Hawaii and Alaska from ebay.ca

[mrdutch1001]

When you go to your account settings>shipping preferences>"Exclude shipping locations", do you have all the boxes checked off for "North America" that includes United States?

I list on .CA and only ship to Canada and that's exactly what my listings state and there is no option for anything but Canada...(I Currently do not have any active listings)...

[golfing_in_style]

yes they are all clicked when I develop a domestic shipping policy but within minutes Ebay switches it to the exact countries I have listes in my International Shipping Hub