How do I properly give a customer a refund for combined shipping? 3 separate listings ?

I recently sold 3 items to a customer, who could not get the combined shipping discount, because of the separate listings. I issued the customer a $4.00 refund thru paypal, but it now shows up in my summary as unpaid. How do I remove this as an unpaid item?

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Sellers can send combined invoice..

 

http://pages.ebay.ca/help/pay/checkout-combined-payments.html

 

Enter the correct shipping ..preview.. send.

 

DO NOT click on RECALCULATE.