Need advice on Canada Post refunds for an item lost in the mail - sent tracked/insured

[oldhousejunk]

Been selling for 20+ years on ebay, always send packages with tracking/insurance. 

Package was sent to a US freight forwarding company (at buyers request, with the address provided on ebay). Used Ebay shipping lables, sent Expidited with extra insurance added to $1000.

Tracking has been showing "item out for delivery" for almost one month so I filed a claim with Canada post.

Canada Post says they can do nothing because there is no email or phone number associated with this freight forward company.  Buyer is international and has no other information on the company.

My question: What is the use of adding tracking/insurance if we cannot claim it? Item is showing "NOT delivered" by USPS, so why do I have to have confirmation from the reciever that it was not delivered?

IF it was a fraudulent or wrong address, wouldn't USPS have returned it back to me? 

Thank you for any advice you can offer.

[fh991586]

I don't understand why this label was created without entering a phone number, as it is mandatory for international shipping (whatever courrier used). Email of recipient is still an option, but the form should not permit to complete the purchase of label without entering a phone contact info.

How did you get the freight forward company info if they don't have an internet presence? There is no way you have a chance in insurance recovery without basic information to reach them... Best case would be it's sent back to you, but I wouldn't count on it.

[lotzofuniquegoodies]

@fh991586 

@oldhousejunk 

IF the phone number is there it will port over to the label info via eBay Labels. The addddy was something ebay skipped when ebay labels was created. It automatically ported over to shippo. If you look at listing details on right hand side it will either show or not. No guarantee they are honest or up to date. The issue being eBay switched over to the garbled coded seller email adddy vs the real one. With the ebay variation due to seller and buyer blocks parties do not always receive those email. If it is an official one better chance people will see and then react. devon@ebay FYI on the importance of those pieces of info.

[oldhousejunk]

Yes there was a phone number attached which I gave to CP. They said they tried to call and it was "out of service". When I looked up the FF address it does not seem to be a legitimate business. So IF they were not able to deliver it, shouldn't it have been sent back to me?

[oldhousejunk]

How it normally shows up with someone using a FF, is the buyer's name with the address only for the FF company in the US. The phone number given is not in service, no internet presence. Looking up google maps for the address shows a storage locker. BUT still, if USPS was unable to deliver, should they not have returned it?

[mrdutch1001]

I would not think a "return to sender" to be an automatic process by USPS for a non-domestic shipment, unless the seller had provided the proper documentation for that option at time of shipment.