Hi ,
I’m a first time seller and sold a Chanel hand bag for 5100+100 for shipping. Buyer bought bag and I created tracking shipping label through eBay which did not have option to request signature for expedited international shipping. But had insurance option . I had purchased insurance and created the shipping tracking label through ebay and shipped . I shipped with original box bag and authenticity documents. Tracking showed delivered but buyer complaint that it was never received. I got picture of the Dilivery from post office but ebay didn’t even give me a chance to show that to them .they said no signature request then to bad for me. But there’s wasn’t that option when creating the label. They took money out of my account to pay back the buye and making me pay 747.48$ ontop of the item I lost(5200). How is that fair. Even I sold my bag I was already at loss cause of that Ridiculous fees I broke even selling that bag at 5100 then they deduct all this hidden fee. Which I didn’t know cause it stated free cause of a promotion for new sellers . I would have been ok if it was more fair . Seller half buyer half . The first few times I reach out to customer service by phone they assured me I was safe cause they looked at my account and said as long as the tracking showed delivered it was the buyer responsibility and I was safe . If I had know ebay are scammers and do not have anyone back and try to take you for what ever they can. A billion $ company . They are a joke. Do not trust them seller other platforms not there’s in total i lost 5900 with shipping fee when my bag cost to me was 5100item+ 100 buyer shipping fee+747.49ebay fee + 65$ Shipping label with insurance. I’m a single mom with 2 boys and with a disability I sold the bag cause I needed the money. This is the cruel they could do this to people . It’s messed up man . Don’t trust them !!!!!
