eBay is scamming me

[libl07]

So I sold an item on eBay while it was shipping it got delayed. Buyer opened an item not received case on me and won it for some reason even though the item had tracking showing that it was still in transit. So the buyer got all their money back plus shipping. Well now the item has been delivered and I can't get any money or my item back since they already closed the case. The real thing to understand here is that I a seller did nothing wrong and lost my product and money for shipping.

[alanew20311]

same here, provided tracking, all info provided and ebay won't pay me fo 30 days

[tyler@ebay · Accepted solution]

Hi @libl07 - it looks like you've been working with CS to review this decision. They'll be able to take a look at what happened and see what options are available for you. 

Thanks!

[libl07 · Accepted solution]

Perfect solution

[pjcdn2005]

A buyer can open an item not received case after the estimated delivery date and will win unless you have proof of delivery.  If tracking does show that the item was recently scanned and still on its way there, you can ask ebay to extend the waiting period so that the buyer cannot ask ebay to step in as quickly.

[pansy19]

Yes ,

the buyer can open case any day after shipping with provided Tracking .It happens to me many times.

[reallynicestamps]

So now we play a mind game encourage the customer to return the refund.

Send the customer a cheerful and polite Message saying that you see he has now received the purchase. Apologize for the late delivery. Remind him politely that there is a Plague on and most shipping services are backed up at three to six times Holiday levels.

The tell him that you have sent him a Paypal invoice and that he can easily return the refund by paying it.

Cheery. Friendly. Polite. Confident.

Some sellers will sweeten the pot by discounting the new invoice by the price of the shipping, which, obviously did not meet your high standards.

If you offer Free Shipping, the amount of such a discount, should you decide to give one, is up to you.

[marnotom!]

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@libl07 wrote:

So I sold an item on eBay while it was shipping it got delayed. Buyer opened an item not received case on me and won it for some reason even though the item had tracking showing that it was still in transit. 

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"Some reason"?  The reason why the buyer prevailed in the claim is because the item didn't arrive by the last estimated delivery date given in the listing.  Tracking information never says that the item will never arrive, it just dead-ends.  There's no difference in how a dead-ended item and an in-transit item looks in its tracking history.

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@libl07 wrote:

So the buyer got all their money back plus shipping. Well now the item has been delivered and I can't get any money or my item back since they already closed the case. 

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Because they have to go through eBay for a claim, some buyers may be under the impression that a refund for an AWOL item comes from some magic pot belonging to eBay or that the seller has filed a successful insurance claim for it.  Did you try sending a PayPal Payment Request?  Sometimes something official looking like that is taken more seriously by a buyer than a message from the seller.

[lady.stark]

You can politely send him a message saying you will send a PayPal invoice since tracking shows the item was delivered. Then go to PayPal, find the transaction and send him a money request for the total. In the message, you can add the item number, description and tracking for his reference. Good luck!

[reallynicestamps]

Polite being the important word here. "I am pleased to see your purchase of...... has finally been recieved. I enclose an invoice that simplifies returning the refund." You might sweeten the deal by taking a deep breath and reducing the requested payment by $XX because the delivery was late. Politely.

[mayfairsuperdog]

Ebay treats sellers like dirt. It's not going to change. If your lucky they offer you corporate lip service. All about the money. All day every day. Fee stacking is always the priority!

[reallynicestamps]

If you have a specific problem, ask for advice with details. If you just want to rant, that's fine too.

[vtwinparts2015]

the buyers put the claim in to E Bay so you are not in favor of getting paid for the product. E Bay only cares about the buyer. they do care to offer and decent help to the seller. E Bay dose not care that the USPS or Canada post is slammed. they should be send a broadcast to all the buyers across the world and let them know there are delays. It seems E Bay would never do that it will hurt there pocket Book all they care about is the Money. you are correct the seller get it in the end alway Trust me E Bay only sides with the buyer in these cases and the seller always looses 

you might want to look at other ways to sell your product. 

[ambros_51]

WELCOME  TO  THE  E BAY  RIP  OFF  SELLERS  CLUB  !    I AM  SICK  AND  TIRED  OF   EBAY  TREATING  SELLERS  AS  THEY  DO ,  THEY  CONTINUALLY  SIDE  WITH  CROOKED  BUYERS  .

I SOLD  AN  ITEM   AS  FOR  PARTS  AND  OR  BUYER  RESTORATION , I  SHIPPED  THE  ITEM  , THE  BUYER  RECEIVED  AND  GAVE  ME  POSITIVE  FEEDBACK  SAYING  THE  ITEM  ARRIVED  AND  ALL WAS  AS  DESCRIBED  ,  THEN  ABOUT  3  WEEKS  LATER  THE  BUYER  FILES  A DISPUTE  AS  ITEM  NOT  AS  DESCRIBED  AND  NOW  I  HAVE  TO  PROVIDE  A  RETURN  SHIPPING  LABEL  AND  BE  FORCED  TO  REFUND  THE  BUYER   AND  MOST  LIKELY  THE  ITEM  WILL RETURN  WITH  MISSING  PARTS .

WHAT  CAN A  SELLER  DO  TO  PROTECT  HIMSELF  AGAINST  SUCH   EBAY  TREATMENT  FROM  SCAM  BUYERS ?  AND  SCAM  EBAY  AS  A WHOLE .

[kh-leslie]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

[reallynicestamps]

It's not tracking that is important. It's delivery.

Most of the services we call "tracking" are actually "confirmation of delivery" and not necessarily noted at every stop on the way.