Signature Confirmation

[ontariosurpluscanada]

Hello All, 

I am a new seller on Ebay.ca, and have a variety of items for sale, ranging in price from inexpensive to pricey. When shipping via Canada Post Expedited parcel to the U.S. or internationally, is signature required an option?  Or do I have to use ExpressPost in order to get a signature.?  Should I require a signature, or just get pay for full insurance, or both? It seems the signature option really drives up the price of shipping drastically!

Thanks.

[tryubik-useonlyasdirected · Accepted solution]

I cannot encourage signature confirmation enough. (Along with full insurance and tracking when available - even for the smallest items).

While Canada Post offers a free "Do Not Safe Drop" option. As far as I'm aware USPS does not. Signature Confirmation effectively does the same thing.

With reports of porch bandits on the rise its the signature confirmation that saves you in any dispute. More so than tracking. We all want our customers to be the ones receiving their orders.

The cost is marginally more but if you keep an eye on your margins it is a life saver.

[pjcdn2005]

Ebay and PayPal require a seller to have signature  confirmation in order to win an item not received case if an item plus shipping is C$850 / US$750.   I might use it if an item is $300+ but for the most part, I don’t see how it benefits a seller.  If it isn’t required, it definitely isn’t worth upgrading a service to Xpresspost outside of Canada because of the price difference.  Note that in some countries, a signature isn’t guaranteed even with xpresspost.

[reallynicestamps]

Keep in mind, both tracking and Signature Confirmation are only required if there is an eBay or Paypal dispute.

If the buyer says the item has not arrived, you can only use the Confirmation of Delivery from your shipper to win the case. (Yes, even if the buyer has already put your item up for sale, and stolen your description into the bargain.)

The Signature Confirmation comes into play when the value of the shipment, including postage for Paypal, is over $650Cdn.

Most, but not all, Canada Post parcel services include tracking. Some automatically include Signature, on others Signature is a purchased option.

An option well worth the buck fifty for your own peace of mind.

You can also mark a shipment No Safe Drop / Hold for Pickup to remind the carrier not to leave the parcel where it can be found by porch pirates.

Might I suggest that you add more information in your Descriptions? For example, that Samsonite suitcase- how tall, wide and deep is it? Does it have two or four rollers? Is it fabric? Is it waterproof? How many pockets? Will it fit in an overhead or must it be checked?
Many buyer will only look at the title and picture, but others want more info.

[ypdc_dennis]

over $750us or $850cdn for signature on ebay

[reallynicestamps]

Aaagh! Dang dysnumeria.

[marnotom!]

Oops, just saw you were asking about Expedited Parcel USA. (There's no such animal as Expedited Parcel International as far as I know.)

Short answer: No.

https://www.canadapost.ca/cpc/en/business/shipping/international/compare/expedited-parcel-usa.page

Elaboration: As far as I know, per international mail conventions, express parcel is the only way to get signature confirmation on international parcels, no matter what country's postal system you're using.

[tryubik-useonlyasdirected]

Sig is $2.60 if using electronic USPS purchases. I cannot recommend it enough. Especially if available to foreign locations (US included).

While Canada Post offers a free "Do Not Safe Drop" option. As far as I've found the USPS does not.

The signature confirmation has saved us when a buyer said they never received an item that the USPS says was dropped at their door (even though the USPS wasn't supposed to do so without signature confirmation).

The buyer may have to pick an item up in person at the post but it could save you big time in the end.  Especially with all the reports of porch bandits on the rise.

Buyers need to realize that that postage is not free and safety and security of the purchases are paramount for all parties concerned.

[marnotom!]

Yes, signature confirmation is an option for Expedited Parcel.

https://www.canadapost.ca/cpc/en/business/shipping/canada/compare/expedited.page

[pocomocomputing]

To be clear. Signature Confirmation is an option only for Expedited Parcel Canada. Not available for Expedited Parcel USA.