Two Months says he did not receive his small 7 card

[cillca1]

How is it fair for an eBay seller when a seller says after I mailed out his envelope with a smaller card auction win. He claims it never arrive. 

[flipistics]

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@cillca1 wrote:

How is it fair for an eBay seller when a seller says after I mailed out his envelope with a smaller card auction win. He claims it never arrive. 

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Lots of things to note here, but the bottom line is that it's your job as a seller to get the item to the buyer. If the buyer says it didn't arrive and you have no proof to the contrary, you have to refund, period. The good news is that these cases are pretty rare. How do you know the buyer actually received it? Lettermail (and tracked packages) do go missing from time to time, although it doesn't happen very often. It's also possible the buyer moved and never updated their address. It's usually a good idea to verify the address with them after they raise an issue.

Some things to reduce the liklihood of issues (aside from sending tracked):

• Check the buyer's address to make sure it's valid. You can use Canada Post's Address Complete to check (canadapost.ca/ac). Make sure the address exists and is formatted correctly.
• If possible, type the address out rather than writing it by hand.
• NEVER send goods via lettermail / letterpost to the USA or overseas. There's a VERY strong possibility they will never make it through customs. The USA is very strict about that now.
• Don't use generic expedited for your shipping option on listings you plan to send via lettermail. Use economy. This will give your items more time to arrive, especially if mail is moving a little slow due to labour issues or weather.

[reallynicestamps]

When we ship without tracking we are gambling that the item will arrive promptly and securely at a low price.

This is a pretty good bet because the postal system is good at what it does.

The gamble is that if the buyer makes a Claim that the shipment did not arrive, we cannot prove any different without having used expensive tracking.

Which means we lose our bet, and must refund the buyer.

Whether the delivery is lost or late. Whether the buyer is honestly disappointed or lying.

We choose the $1.75 envelope over the $6.55 Tracked Parcel.

And we make up the occasional loss to delay or dishonesty on the difference of $4.80.

[brettjet38]

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@cillca1 wrote:

How is it fair for an eBay seller when a seller says after I mailed out his envelope with a smaller card auction win. He claims it never arrive. 

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Then you should have shipped with a tracked shipping service

Canada Post Expedited Lite

Tracked Packet USA

Otherwise, when your Buyer does not receive an item and opens an INR case.

If you shipped using postage stamps, the RISK factor is on you as the Seller, not eBay, nor the Buyer.

No tracking number, you lose.

You cannot have your "cake and eat it too"

Time to use your cookie jar insurance.

[reallynicestamps]

The Buyer has 30 days from Delivery to open an Item Not Received(INR)  dispute.

You win if you put the tracking number in the dispute showing Delivery. Not shipping, delivery.

You must do this yourself, eBay wants you to actively participate.

No tracking? Refund promptly to avoid getting a defect.

If it has been over 30 days, your buyer likely opened a chargeback with their credit card.

Much more serious.

Respond as above. If you can show delivery, eBay has your back.

If not, refund immediately.

If eBay has to step in, they will charge you $20 for refunding the original payment, and give you that Defect.

[mrdutch1001]

How is it fair to the buyer that the buyer does not receive what they paid for?