Seller cancelled after payment

nechow-71
Community Member

Hello. I purchased an item and won the auctions. I paid for the item right away but later received a refund and cancellation notice. The reason for the cancellation was "Something was wrong with the buyer's shipping address." My address was entered correctly so I messaged the seller.

 

The post showed free international shipping. Is there anything I can do in this case?

Message 1 of 5
latest reply
4 REPLIES 4

Re: Seller cancelled after payment

What countries are involved?

Because of covid-19 disruptions many countries do not currently have a mail connection.

 

Message 2 of 5
latest reply

Re: Seller cancelled after payment

It was being shipped from Russia to Canada. The seller mentioned that they don't ship to Canada because of scams. The post did not mention this, it said international shipping 

Message 3 of 5
latest reply

Re: Seller cancelled after payment


@nechow-71 wrote:

It was being shipped from Russia to Canada. The seller mentioned that they don't ship to Canada because of scams. The post did not mention this, it said international shipping 


Another lazy seller who doesn't block the countries they do not or can not ship to.

 

Russia is currently a country that Canada Post does not ship to (and I assume it is the same going the opposite way).

https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page

 

-..-

 

Message 4 of 5
latest reply

Re: Seller cancelled after payment

mcrlmn
Community Member
That is the 'no defect' cancellation option available to sellers.
Another possibility that we would have defaulted to before the pandemic, is the seller was displeased with the outcome of the auction.
Message 5 of 5
latest reply