The road closures and damaged railway lines and bridges are affecting delivery operations in British Columbia for all shipping carriers. eBay is closely monitoring the situation and is committed to protecting sellers for their shipments impacted by the floods.
For inbound and outbound shipments in British Columbia, we will automatically protect your seller performance from being impacted by late shipments, seller cancellation defects, Item Not Received cases, eBay Money Back Guarantee cases closed without seller resolution as well as related negative or neutral feedback when you:
- Upload valid tracking from an integrated carrier within your handling time for your shipped items AND
- Your uploaded tracking shows a carrier Acceptance Scan within 2 days of your handling time
If you have had an Item Not Received case result in eBay refunding the buyer but the shipment has been delivered, you can start an appeal by following these steps:
- Go to your Seller Dashboard.
- Expand Closed without seller resolution.
- Select See cases and find the item in the list.
- Select See details and then send us an appeal.
For more information about appealing a case, visit our Help Hub.
For the latest updates on delivery interruptions, visit the carrier Websites:
We will continue to monitor the situation and provide you with an update as the situation evolves.
Thank you again for selling on eBay.
The eBay Canada Team
