Advice please....

[comics-rock]

I recently had an item sold where the buyer sent me an email asking for a complete description shortly before the auction ended. Due to work commitments I couldn't respond, but this buyer still buys anyway. This comic sold for $4,200, way under guide price, and the next highest bid was only $50 less than his. Its a professionally gradeed comic and is what it is. There's no way I can misrepresent it. I don't refund on professionally graded comics.
I send him his invoice for $14 S & H plus $40 for insurance, which he states he did not want to pay. So I swallow the insurance cost as well, just in case it went missing.
He received the comic today and states he is not happy and wants a refund telling me I didn't fully describe the comic. Now I've refused, firstly on priciple, and secondly it was clearly from his emails after that he regreted his impulsive and uneducation purchase. Who spends that kind of money when they still have unanswered question?
Right, so theres no way I'm refunding because the item is exactly as described. Cost that he should have covered (ie insurance) I had to pay. So my question is, what happens now? He opens a dispute, what happens to my account? Can I still sell or will they freeze everything until this one is sorted?
Thx in advance, Paul.

[recped]

How did they pay?
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[comics-rock]

paypal.....so theres another $180 I won't get back!!!

[cgcgraded]

Hey Paul. That really sucks. Did your customer have issues that he felt were over and beyond the "Extensive Professional Restoration" which you have mentioned in the add. Is the book incomplete or trimmed?

Andrew

[comics-rock]

Hey Andrew, the book has married pages, that's the apparent issue, but he was informed of this like everyone else, just after he won the auction. This was his own choice to go ahead and bid. Everyone who requested a desciption got one, 'verbatim' off the label. You could tell he had buyers remorse as soon as he purchased and obviously decided he go through with the purchase and ask for a refund as soon as he received it. I know whats coming next, he's going to ask for a partial refund, where he keeps the comic and I refund him some money. Not a chance!!! Paul.

[recped]

the book has married pages, that's the apparent issue,but he was informed of this like everyone else, just after he won the auction

Am I reading this correctly?
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[comics-rock]

yep, he won, then asked for a description...go figure.

[comics-rock]

or are you talking about the 'married' pages???

[comics-rock]

it means the restorer took a page out of another book (the same issue) and placed it in this book adding to the value....

[whoscloset]

If he files with PayPal he will have to return the comic before they will refund him. Unfortunately, if he takes this route he only needs to return it with tracking. If it is damaged during shipping you are the one who is going to be out of luck.

I would stick to my guns for now, but if he does file with PayPal you might want to think about working something out on how it gets returned to cover your own butt.

[recped]

can you post the listing number?
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[cgcgraded]

can you post the listing number?

200176573864

Correct me Paul if I am wrong.
Andrew

[recped]

OK so all I know about comic grading I learned in a few minutes on Google.....

I take it a 5.0 grading is not very good (at least has some major defects)? Not sure why you didn't include more specific details to describe the major defect (married pages) in the listing rather than after the fact.

but he was informed of this like everyone else, just after he won the auction

This sounds like you told the buyer "thanks for buying oh by the way here's the defect I didn't mention in my listing".

This is an experienced buyer, perhaps they should have known what a 5.0 grading means but it's somewhat irrelevant. Since they paid via PayPal they will have no problem sending it back to you and getting a full refund. As Monique implies, if you don't stay on good terms with the buyer you could have a serious loss. On the positive side if they get a refund through PayPal you will get your fees back and if you move quickly you can still get your eBay FVF's refunded (time is running out quickly for that).
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[comics-rock]

No, thats not the case. Look at all my listing...there all graded comics and the same description for everything. That tells him exactly what he has purchased without further details. Now this invites people to write and ask for further details and gives me the opertunity to 'sell' the comic. Over fifty buyers asked for a description, 'before' the auction ended. I provided them with a full description, including details of restoration. Then this buyer bought the comic without asking for any details on the restoration done. So I provided exactly the same details I did to the other 50 or so after the purchase. No comment then, he paid and seemed happy. So he was aware of the restoration done when he paid. When he received the comic is when he stated he wanted a refund, not when he received details of the restoration and wasn't in possession of it.

Recped...a 5.0 for a Cap America 1 even restored is rare to say the least. The highest graded is only 8.0...this is a comic that was published in 1941. The 8.0 would presently sell for upward of $200,000.

So if I refund, even if he covers the cost of shipping back to me I'll be out at least $300...???

Will he win a claim with paypal when he got exactly what he bid on?

Thx, Paul.

[whoscloset]

Will he win a claim with paypal when he got exactly what he bid on?

Yep, as long as he returns it with tracking.

[futuretech_liquidations]

For that kinda money PAYPAL will definately find in the Buyers favor and like others have indicated all he has to do is return with a trackable shipping method.

Pray that we insures the item properly cause if it get damaged then you will be out even more $$$.

You best option is to calculate the amount of your loses and offer a refund less the out-of-pocket expenses you incurred.

Hopefully he will accept and you can repost and most likely resell the item to a buyer that accepts it the way it is.

Good Luck

[katiusciav]

Will he win a claim with paypal when he got exactly what he bid on?

Yep, as long as he returns it with tracking.

i don't understand this??? if he bid on exactly what was described, why should he win? when i was speaking to a paypal rep a while back, they didn't give any indication that the buyer wins unless there really IS a discrepancy in the listing??? they'll have to actually go in and look for the discrepancy that the buyer is claiming...its not automatic???

[katiusciav]

...op doesn't specify a return policy either (meaning, there aren't any returns)...so if we the seller do everything on our end to describe the item exactly, and buyer bids anyways and changes their mind, even with a non return policy, they still 'win'? so we're NEVER protected?? where's the justice??

[comics-rock]

Kat, Im with you (obviously!!!). I've just asked him if he had the information beforehand would he have still kept to his side of the agreement. He told me 'He would', but now he wants a refund. It's clear that he bid on this item at the last minute in order to win (again stating the obvious) and had buyer's remorse. He was told exactly what he had purchased, ie what it states in the listing and was happy and paid. This is nothing more than buyers remorse and I refuse to refund his money unless he covers all cost. Graded sealed comics are the 'only' thing on ebay you can buy that is professionally graded by a recognized company. He can't now say the description didn't fit.

Paul.

[cgcgraded]

Hey guys, this book would still be worth a few bucks even if it went through a shredder!!! This is a very special book up with the likes of Action comics #1 (first appearance of superman). The fact that it was restored gave it the appearance of having a higher grade than it would have received un-restored. Thus, many older comics that receive a higher grade have been restored.

OK so all I know about comic grading I learned in a few minutes on Google.....

recped, you sure I haven't bought comics off you...LOL

Paul, the only criticism I might have is that the CGC serial # should may have been mentioned so the experienced buyer would know where to go to get the graders notes on the book.
Also Paul, How did you ship to get this collectible fully insured? I think I would consider finding a way to get it back the same way, fully insured. Your out of pocket loss should not be to great as you can get your ebay and paypal fees back and get a possible listing fee credit if you relist and it sells. You may then recoup your loss on the resell.
This is not an issue I would leave in the hands of Paypal.
Good luck my friend.
Andrew