Advice please....

comics-rock
Community Member
I recently had an item sold where the buyer sent me an email asking for a complete description shortly before the auction ended. Due to work commitments I couldn't respond, but this buyer still buys anyway. This comic sold for $4,200, way under guide price, and the next highest bid was only $50 less than his. Its a professionally gradeed comic and is what it is. There's no way I can misrepresent it. I don't refund on professionally graded comics.
I send him his invoice for $14 S & H plus $40 for insurance, which he states he did not want to pay. So I swallow the insurance cost as well, just in case it went missing.
He received the comic today and states he is not happy and wants a refund telling me I didn't fully describe the comic. Now I've refused, firstly on priciple, and secondly it was clearly from his emails after that he regreted his impulsive and uneducation purchase. Who spends that kind of money when they still have unanswered question?
Right, so theres no way I'm refunding because the item is exactly as described. Cost that he should have covered (ie insurance) I had to pay. So my question is, what happens now? He opens a dispute, what happens to my account? Can I still sell or will they freeze everything until this one is sorted?
Thx in advance, Paul.
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comics-rock
Community Member
jake, i gave FULL disclosure on the item. its a professionally graded item. theres nothing else i can tell people on all my items. they're all graded, meaning three professional comic graders sat there and decided how good a condition there in. and your right, i'm not bothered if i sell...it was a hobby. if i wanted to be deceptive (and buck will confirm this) i could remove it from the casing and sell it as an 8.0, ungraded with slight professional restoration work. it would easily sell for $10,000 +, take three months for the buyer to regrad and negate all chance of me having to refund!!! i had sellers remorse when i let this comic go, and those of you who don't know a collector could go their entire life without even seeing a copy. (Its like Kat finding a Picaso) my problem is a everyone who sent a question got a scan of the label and a complete description. buyer purchases the comic then after he has won by $25, decided he wants further details.

dipmicro, this guys not a fraudster, he just knows how to use the system and ive no doubt if i refunded hed return it safely with insurance. beside i worked for the rcmp for two years when i first moved over here from the uk and i wouldn't hold out much hope of a conviction!

ive sent the buyer an email asking how much he thinks the comic is worth and if he'd accept money for the discrepency in value. ive added to this that he recived exactly what was describe, and he did. Now the comic is valued, with extensive professional restoration at about $4,300. i'll refund him anything up to $1,000. ill be about $2,500 out on this item.

Q what happens if paypal refund the money and theres only $60 in that paypal account? i mean what if ive already spent the money on over $6,000 of comics? (im not saying i have, but i might have done)

thx, paul

paul
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Advice please....

whoscloset
Community Member
Q what happens if paypal refund the money and theres only $60 in that paypal account? i mean what if ive already spent the money on over $6,000 of comics? (im not saying i have, but i might have done)

Then PayPal will come after you RELENTLESSLY for the funds. If you have a credit card on file with them they will charge it. If you have a bank account attached to your PayPal account they will drain it. They are really fun that way.

Monique

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comics-rock
Community Member
best start selling some comics then, eh?
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jakeeangel
Community Member
You're contradicting yourself. You say there's nothing else you can tell them and then you say you email them a scan of the grading label and a complete description. Which is it?

You don't have full disclosure in the listing. What exactly is the problem with putting in the listing exactly what you emailed the people who asked you about the thing?

Put a scan of the grading label and a typed descrption of whats on it in the listing. THAT would be full disclosure.

Why are you so averse to doing so? That's what myself and others are saying is the problem here. You have to do that. Not doing it is NOT giving full disclosure. And I'm not saying I think you're deceptive. I'm saying potential buyers could think you're being so. I think you're being lazy taking the easy way out and not putting all the info in the listing.

Generally when people sell stuff of high value they take the time to put all info in the listing. Especially any and all defects and close up shots of the item from all angles. It should be done with all items but especially those of high value.

You're missing the point saying he receieved what was described. You're relying on little to no description of the item to fall back on to throw in the buyers face. It'll come back to bite you in the butt sooner or later.

What you're doing is akin to someone selling say a 1982 Volkswagen Jetta. Blue book value of $X with no other description. (I don't know what they're worth) and giving NO details about it. Someone buys it and there are tons of problems with it. In theory they got the 1982 VW Jetta yes but the seller did not put a full description of the condition of the Jetta. And therein lies the problem.



Come See What Else We've Got Up For Auction!

When you find doing what's right hard to do - you've got a problem.
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Advice please....

comics-rock
Community Member
So what your saying Jake is that I have the morals of a car salesman!!! Well I've never been as insulted in my life!!! LOL i'm not throwing anything in the buyers face. Today I've offered a full refund, but added he got exactly what was listed, and he did. I don't want another collector to end up with something he dosen't want, thats not fair on him and he seems like a nice guy. I could spend four hours (quite literally) listing the defects on ANY extensively restored comic not just this one and it's impractical to do so I'm not gonna touch restored grades after this.

Thanks for the comments though Jake. I understand where your coming from. Paul.

(PS don't call me lazy sunshine...you don't know me and you've no idea how hard I work to make a buck.)
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jakeeangel
Community Member
Oh for goodness sakes!! No I'm not calling you a car salesman or saying you have the morals of a used car salesman. I was giving an example of something.

No I don't know you and wasn't calling you lazy overall as a person but yes lazy as an eBay seller. Because you won't type in the description exactly what you typed in an email to people that asked you about it. My point was that if you can take the time to detail it in an email you can take the time to put it in the listing. So why don't you? And more importantly why don't you feel the need to?

Is it because it takes too long and it's quicker to simply do a copy and paste of all your listings merely changing the title, picture and 2 lines in the descritpion? That's where I'm getting the laziness from.



Come See What Else We've Got Up For Auction!

When you find doing what's right hard to do - you've got a problem.
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Advice please....

comics-rock
Community Member
J, the car salesman thing was a joke! Your probably right, but dosen't negate the fact he buys the item 'knowing' he wants more details, then asks for the details after he wins. Anyway, lets drop it now. I'll let everyine know what happened in the end.

Thx, Paul.
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