Does anyone here use DHL?

camrynscloset
Community Member
I keep seeing all kinds of great things about them, however, if I go to their site to check a rate, they are higher than even UPS (who is exorbitant IMO)
Anyone use them?
Message 1 of 18
latest reply
17 REPLIES 17

Does anyone here use DHL?

They have a service thats just like Canada Post (small packet with insurance) at even lower price and faster service. We have been using for over 6 months now and very satisfied. You can call there toll free telephone 1-800-545-8794 (called DHL Global mail).
Message 2 of 18
latest reply

Does anyone here use DHL?

Volume and rates, marsu450?
Message 3 of 18
latest reply

Does anyone here use DHL?

I used them once in June 2004. It took them 30 days to deliver 12 crates of stained glass windows to Pennsylvania from Montreal. I had to pull strings to get the shipment to move 😞 Never again.

Elaine
TimelessClassicElegance
View Elaine Serafini's profile on LinkedIn
Message 4 of 18
latest reply

Does anyone here use DHL?

llee2
Community Member
I have to agree with eserafini...

We had an inventory shipment coming from Minnesota to here in Ontario that was just a nightmare. Our supplier sent us a DHL airborne express tracking number. When the shipment never arrived, we entered the number on DHL's website and there it was. Showed the item having been picked up and in their hands. Well, 4 weeks later nothing arrived and we called DHL to see what the hold-up was (maybe stuck at customs?). Even with the tracking number, they could not located the package. They insisted that they never picked up the package in Minnesota (despite the supplier having a record of it, a DHL tracking number, and their own website confirming pick-up).

Eventually, my supplier re-shipped the order and it arrived. 3 months later, DHL delivered the original order with no explanation as to the delay. I've since confirmed that this was NOT a customs delay but in fact a DHL mix-up (for which they have no explanation).

The local DHL outlet also tends to be late with pick-ups. I don't know if this is true in other cities. If you call for a pick-up here and they tell you they will be there by 5pm tomorrow, add an extra day to it.

Lincoln
Message 5 of 18
latest reply

Does anyone here use DHL?

Hello Javax,
We ship about 75 to 100 packages weekly. I will give you an exemple for send out to USA:
0 - 0.250 kg = $ 4.60 canadian
0.251 kg - 0.500 kg = $6.55
0.501 kg - 0.750 kg = $ 8.91
0.751 kg - 1.00 kg = $10.91
1.00 kg - 1.5 kg = $15.52
1.5 kg - 2kg = $18.97
International(worldwide)= $3.75 per pack + $1.60 per 100 grams
Insurance up to $100.00 canadian (delivery time for USA & Internatinal is 5 to 10 business days). Like we mentioned ealier we have been using there services for 6 months now and we are VERY satisfied (time delay even same or shorter then Canada Post and success rate of delivery very good).

If you are interested call there offices in Montreal 1-866-627-5284. Ask to speak with Mark (indicate you spoke with Frederic).
Message 6 of 18
latest reply

Does anyone here use DHL?

Hello Frederic.

Do you mind if I use your name as well? I'm always trying to find a better way to ship things... 😉

Thanks!

John
Message 7 of 18
latest reply

Does anyone here use DHL?

(Incidentally, I attempted to get a contract with DHL over a year ago and the pricing wasn't NEARLY this good -- but of course that was without the volume we are now doing.

I'm hoping if we all contact the same person using your name, he'll see how much business you are generating and give us all a good deal... 😉

John
Message 8 of 18
latest reply

Does anyone here use DHL?

camrynscloset
Community Member
WOW!!!!!!

Those rates are very good! And that included insurance and a DC #? (tracking?)

I am desperate to find something to oust Canada Post, but will still give me a decent rate.

I will call this Mark on Monday.
Message 9 of 18
latest reply

Does anyone here use DHL?

Hey, i called Mark but he's not in. It appears Mark works with a courier company which also handles UPS and Purolator.
Message 10 of 18
latest reply

Does anyone here use DHL?

Yes they can offer better prices on UPS shipping then if you had an account with UPS.

They are a good company and dependable.

Frederic
Message 11 of 18
latest reply

Does anyone here use DHL?

Hello Camryn,

There is no tracking number but these rate include an insurance up to $100.00. Its like Canada Post "Small Packet" service. This service is very dependable. I haven't had many claims for lost packages and we ship about 75 to 100 packages weekly.

Its worth a try.:-)

Frederic
Message 12 of 18
latest reply

Does anyone here use DHL?

camrynscloset
Community Member
Thank Fredric!

I am going to call. I am so mad at Canada Post (long rant--not worth mentioning...but who isn't annoyed with them?)
Message 13 of 18
latest reply

Does anyone here use DHL?

magical-deals
Community Member
any idea if there is volume discounts on this with DHL, i know canada post requires about 50K packages a year, i'm doing about half that
Message 14 of 18
latest reply

Does anyone here use DHL?

whoscloset
Community Member
I've been using UPS for 8 months now. Arrange to have a sales rep come and see you and have records of your shipments for them to review. If you ship enough volume you will get a discount that results in much cheaper shipping to the U.S. than with Canada Post. Shipping is fast, no customs hassles and I have had very few problems with damage. Pack well and it isn't an issue.

Monique



Monique

Message 15 of 18
latest reply

Does anyone here use DHL?

Hello Magical-Deals,

If you manage to sell atleast 50 + a weeks in packages. Totally different then Canada Post where you need to ship ovev 1000 000 to get a discount. (see early post with description of price and phone number). We have been doing business now about 7 month and very satisfied.
Frederic
Message 16 of 18
latest reply

Does anyone here use DHL?

magical-deals
Community Member
called Montreal, they are getting a rep in toronto to call me back, called twice, no one has called back...hmmmm...
Message 17 of 18
latest reply

Does anyone here use DHL?

Did you speak with Mark (from the Montreal office) ?
Message 18 of 18
latest reply