Hello everyone! Welcome to the newly resurrected weekly Board hour. I'm Raphael, Country Product Manager for Canada and along with me is Kalvin, Community Manager, whom many of you already know. We'll be here for the next hour or so, you're all invited to join the conversation!
We'll keep all questions and answers in this thread for a tidier experience.
Sorry for the late post. I was away until now but prepared my questions last night. Answer when you can.
My eBay and / or Selling Manager
1) My eBay. Why only 60 days for Sold and UnSold listings when eBay listings are available for 90 days on the eBay sites? Every other eBay tool uses 90 days as well as all third party tools. eBay design issue?
2) My eBay. One eBay.ca site, why do listings views not show on Active Listing like on eBay.com. Canadian eBayers have to subscribe to Selling Manager on eBay.ca to be able to see views.
3) Me ebay. Selling Manager. Why can't views be kept in Sold and Unsold listings? A seller could look at this information to decide if the UnSold listing should be relisted or need to be checked for errors or listed differently. For Sold, having views would give an idea of poplarity of item before it sold.
4) My eBay. Selling Manager. Why can't I sort by views. I can sort by watchers. Sorting by views would help decide which listins to relist.
Online Sell Your Item form for creating /revising listings
1) Shipping section. Local Pickup option. Local Pickup check box is available only for Flat Rate shipping. If you use calculated shipping, there is no Local Pickup option. Why? A seller should be able to have the Local Pickup option regardless of how the shipping is set up. (PS I am not talking about the Local Pickup option that is chosen for only Local Pickup and no Flat Rate or Calcualted shipping).
2) Condition field. On eBay.com, new condition field seems to have a bug. If you revise a listing and just change the condition field, the changes are not updated. You have to change something else anywhere on the page to make it take.
eBay Forums
1) When you reply to a topic, if you preview and see mistakes then go back and edit to fix and then post, all changes made after the preview are lost. This happened after the recent forum changes 2-3 weeks ago.
Shipping
1) Expedited parcel eBay/PayPal discount of 25% - How is it calculated? Please give detailed steps. When I try to manually calculate the discount, I get 20-21% discount.
2) Will Tracked packet be getting a discount? What will the discount be? If the discount is not similar to the Expedited parecel discount of 25%, then Tracker packet rates for 1 kg will be an "orphan" rate with Expedited Parcel being cheaper.
3) Since Tracked Packet is available, are you going to force mandatory 90% tracking info for TRS on eBay.ca like eBay.com?
Hello pomococomputing,
Thanks for your questions. I'll also include my response to your question in the other post. Here goes:
My eBay
1) 90 days used to be a norm in many areas of the site. Listings stay visible up to 90 days after closing, leaving Feedback used to be possible up to 90 days after the sale, etc. This is what I would call a Legacy rule, it came from years past. Newer time delay conventions have moved this target to 60 days in many areas, for example Feedback which not stops being available after a hard 60 days. The discrepancy you observe is simply due to the different age of various systems.
2) This is one of the many product variances between eBay.ca and eBay.com. We always try to keep both sites aligned as much as possible but with the huge site redesign and overall eBay re-branding going on, for sure there will be areas with more lag than others. This is just one of those.
3) and 4) All great ideas for improving Selling Manager. I'll pass on your comments to the relevant team.
From other post, Listing Analytics: I don't know the answer to this, but I can say that many new features are in the pipeline and quite possibly is there something coming that would replace and improve on that app. Again I'm not confirming anything here, just that I've seen such things happen before.
Sell Your Item Form
1) You can always add the local pick up option, but you may have to use the Add or remove options link at the top of the shipping section in order for it to show on the form.
2) I'll pass your report to the relevant US team.
Forums
1) I've used the preview feature and went back to correct mistakes many times just on this thread today, this didn't happen to me at all. In any case, it sounds like a bug and is likely fixed. If you see it again, drop me an email and I'll report this to LiveWorld in turn.
Shipping
1) The discounts on the Expedited services are actually up to 25%. The way they are calculated is controlled mostly by Canada Post and I unfortunately can't pretent to understand the math at all. What I can say is that the 25% rate is based on the retail counter price chart, if you're a VentureOne customer you are likely looking at a lower base price.
2) Tracked Packet will get a discount but we will announce those details when we launch labels for it.
3) There are possible changes coming to the Global eTRS requirements but these aren't fully defined yet. Watch for an announcement in the coming weeks.
