05-27-2017 12:28 PM
Hi everyone, I can't seem to find a phone number to call eBay as my problem is not listed, I would like to speak with someone in Customer Service to see if I can get help with my Seller NOT communicating with me for a purchase I made and they sent the wrong item. Thank you for your help!!
05-27-2017 12:41 PM
@rosemariel2005 wrote:...I can't seem to find a phone number to call eBay as my problem is not listed, I would like to speak with someone in Customer Service to see if I can get help with my Seller NOT communicating with me for a purchase I made and they sent the wrong item.
Help & Contact link (bottom of this page)
>> Contact Us
Select: Buying
Then select: After you purchase
Then select: Item wasn't as described -- if they sent the wrong item this is the choice
Open a request -- if seller hasn't responded in 3 days then ask ebay to step in.
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05-27-2017 01:16 PM
Do you need anything more than a (robot) Item Not As Described dispute?
You have 30 days from delivery to open one of those.
If your attempts to reach the seller have taken you beyond that date, you can still make an !NR dispute through Paypal.
Or even your credit card.
These are such ordinary problems that I have some boilerplate advice.
Not all of this will apply to you.
You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.
The first suggestion is to Contact the Seller. Don’t get into a conversation.
Just ask “When was this sent? What service was used? What is the tracking number?”
Don’t get into a conversation. You want either a prompt refund OR a tracking number that shows the purchase is in Canada.
Do NOT accept a replacement. It won’t arrive.
Do NOT close the Dispute until you have the product or the refund.
If you have already attempted to Contact the Seller, skip that step, ask eBay to step in and Escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
If the 30 days have passed, go to your Paypal account.
You have 180 days from payment for this Dispute.
Find the transaction and copy the number.
The PP Resolution Centre is at the top of your PP account page under Tools
Same process basically, skip the Contact Seller and escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
In future, read the feedback.
Don't buy from sellers with less than 98% positive (99% for Asian sellers)
Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.
If you need more help, come back and ask.
05-27-2017 01:19 PM
Aaaaand I noticed after hitting POST that that refers mostly to Items Not Received, not Items Not As Described.
The big difference there is that with eBay the seller has to pay the postage for return shipping.
If he does not, he loses the case and you are refunded. You don't have to return it, so toss it.
With Paypal, you have to return the item on your own dime, which is expensive.
If you don't, you lose the case and do not get a refund. You cannot leave feedback either.
On the other hand you do have that 180 day window for the Dispute.
05-27-2017 01:56 PM
05-27-2017 02:05 PM
05-27-2017 02:13 PM
05-27-2017 03:09 PM
05-27-2017 03:09 PM
05-27-2017 03:15 PM
05-27-2017 04:19 PM
the date of arrival was stated as Mar. 30th when I purchased it, I received it April 1st, why did eBay tell me because it was purchased on Jan. 28th that it was from the time it was purchased I only had 30 days please?
You were talking with Customer Services?
It is my opinion that the CS reps are given an IQ test when they apply, and eBay hires only those who fail.
It is definitely 30 days from delivery or last estimated date for delivery.
If you had gone to the Resolution Centre at the bottom of this page, your Dispute would have been accepted.
Because you didn't, you are stuck with Paypal.
PP does a good job, but as mentioned their policy is that the buyer must return the unwanted item with proof of delivery.
https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1
with as I mentioned the offset that you have much longer to open the Dispute.
If you put a few numbers into that link you will see the downside of a PP dispute for Not As Described.
05-29-2017 01:39 PM