eBay

bluedaisyclippings · ‎02-04-2014

I offer more than one type of shipping internationally, one cheaper than the other. I'm trying to send an invoice, combining the two purchases of my buyer. How do I know which type of shipping they want? I know, I can write to the buyer and ask them but I have a feeling that's not what everyone else does.

Thanks so much for any advice!

mapleleaf-collectibles · ‎02-04-2014

Combine the two items, research your costs, and send the buyer all of their options, air mail, expedited, etc., and them let them decide what price they want to pay. Then they can not be mad with the service they choose.

bluedaisyclippings · ‎02-04-2014

So, just to be clear, I will always have to write to my buyer in a message to ask them first? I mean, there was a place on the invoice where I could select more than one shipping type and input the amounts but then the invoice I send would have more than one shipping amount added to their total.

Some of my customers may not speak English so this is why I'm wondering if there is a more automated way than a written message. Forgive me if this is obvious. Thank you so much for your help.

catsnewwife · ‎02-05-2014

...but don't offer them ground shipping, it's just not worth it no matter how inexpensive.

reallynicestamps · ‎02-05-2014

Most sellers don't offer the buyer a choice.

We want the item to arrive promptly and securely. We want to be able to track and insure delivery as well if we can do it at a reasonable cost.

In my opinion, none of these choices, which affect MY business, should be left to the buyer.

She wants to put in a nickel and get the dollar song.

Since you did offer multiple choices, contact the buyer for her choice.

Be aware that she will choose the cheapest option, but expect the more expensive service.

But cat is absolutely right. Don't even breathe that Surface shipping is an option.

In future, don't give choices.

mapleleaf-collectibles · ‎02-06-2014

I think if you use the Ebay shipping calculator and if you set it properly all the different options will be shown on the invoice, and the invoice will be sent in the language of their choice, depending on their home site, automatically.