How long does it take for ebay to actually step in ?

[claudettmors-0]

So i orderd something from china , due date past , trued contacting the seller and he ignores me . So i open a case starting the 23 feb n ebay takes over march 3 , still today its on we are revewing your case .. Everywere i read it says they try to resolve in 48 hrs ... Been much more then 48 hrs . The sellers account hase also been suspended ( dunno if that actually takes effect on the time they take ) any ways my question is when are they actually gona do something about it ?

[momcqueen · Accepted solution]

I'm sorry to hear of your difficulties.

I think this is one of those times you'll need to call into Customer Service to expedite things. Mention the other party has been suspended.

Go to a desktop computer and look for Help & Contact at the top of the page.

You want to Resolve a Buying Problem.

Good luck as you carry forward.

[99dogshunting · Accepted solution]

Ebay is becoming more of a supporter for the seller then for the buyer. They have cut back on things you can complain about. Once upon a time you could complain about inflated postal charges no longer can do. They will get to it when and if they do. I have no faith in the Ebay management it's about making money foremost and that comes from the fees charged to sellers. We buyers are hear to make that happen for them. At one time they looked after the buyer now they protect the seller. Good luck with your claim.

[claudettmors-0]

I will call n see what happends and if the issus isnt resolved ill just delete my account n use something else . Thanks for the replys guya