w~~_7.JPG "pjcdn2005"){kind=avatar}
Cancel Order and refund the buyer citing the reason, "There is a problem with the buyer's address".
Assuming the item in question is the only one in your Sold list, it certainly does appear that you only offered shipping within Canada so I don't quite understand how a buyer with an address in Nigeria was able to purchase it from you although that is a question to answer on another day.
In the meantime, do the refund and submit a Cancel Order. Relist. Go into your Seller Account Site Preferences and Buyer Requirements and exclude buyers in countries you don't ship to.
This is from ebay on Cancelling Sales:
To cancel an order now and get a final value fee credit, click Cancel order and select the item you want to cancel. We'll verify if your item is eligible for cancellation.
You can cancel an order within 30 days if you can't complete the sale, or if the buyer contacts you to request a cancellation. You'll receive a final value fee credit when the cancellation is complete.
If the buyer already paid through PayPal the refund will be automatic. If the buyer used another payment method, refund their original payment method first. In cases where the buyer didn't use PayPal, they'll have to confirm they received the refund in order to close the cancel request.
I cannot seem to find you a better link to read about it since when I search for Cancel Sale it assumes I am trying to cancel one of my own right now.
