Issue with two shipping costs for the location I selected

noaksean
Community Member

Hi i have two adress, one in Canada and one in New York, and i bought two different items, i want one in Canada, one in New York. I know that both items have a shipping price for the country I want (the item i want in New York is still in the US), but when i want to pay ebay says "One or more of the items below cannot be purchased because the seller has not specified shipping costs to the location selected." 

And refuse me to request a total. 

I don't know what to do. I inform the sellers, one didn't respond. 

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Issue with two shipping costs for the location I selected

 

Hello 'noaksean',

Are both these items in the same currency (US dollars, in this case, I assume)?

 

At the checkout, items in a same currency can be paid for at once.  When you are viewing

your items, the one which does not have a shipping fee will be evident.

What does it say when you click on the listing?  On the shipping tab?

 

When you buy items from different sellers you cannot 'combine' for a shipping discount.

 

At the checkout, your registered ebay "ships to" address will appear, so if you want different

items to go to different addresses, that may be part of the problem.

 

Have you tried buying and paying for the items separately, selecting a 'shipping' address

according to where you want each item to go?

 

 

Message 2 of 6
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Issue with two shipping costs for the location I selected

I know it's two differents products. I want to buy them separately but it's the same issue.
Message 3 of 6
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Issue with two shipping costs for the location I selected

Thank you for your answer BTW. It's two differents sellers and all, i know that. But when i wanna pay it always say the same thing : "One or more of the items below cannot be purchased because the seller has not specified shipping costs to the location selected."
Message 4 of 6
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Issue with two shipping costs for the location I selected

I called Ebay, they said the problem is on the sellers side, i'm not sure about that because it's the same issue for the both products.
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Issue with two shipping costs for the location I selected

 

Hi again, 'noaksean',

 

<<it's two differents products. I want to buy them separately>>

 

Okay, so when you are at the checkout, do you not see the link option to

Pay this seller only

Assuming, of course, that only one of the items is causing the problem.

 

At the checkout, both items should appear there when you try to pay and are seeing

that message.  Does neither have a shipping fee attached?

 

 <<Ebay ... said the problem is on the sellers side, i'm not sure about that because it's the same issue for the both products.>>

 

Ebay will be correct about this, I'm sure, and that is why I am trying to figure what you are

seeing.  If, when you click on each listing, - viewing them from here on ebay Canada,

does either listing not say a specific fee?

Or do you mean to tell me that both listings clearly indicate a shipping fee to Canada yet

when you go to pay for them (both in US dollars?) neither fee shows up?

 

Do you not see the link to pay only one seller at a time?

 

 

 

 

 

 

 

 

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