Hello everyone,
It's that time of the week again! This thread will remain open for the next 24h or so.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- FVF on shipping charged on international sales even when there was free domestic shipping - discovery work on this issue is ongoing
- View Order Details page showing erroneous currency conversion - confirmed as resolved.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@bunbar wrote:
I have sent you an email. One last question. About the shipping coupons,. I ship all my packages out of the US but I can't access the button to get the coupon for them from ebay.com
Hi again bunbar,
The US coupon program is not available to Canadian sellers, even if you have a store on eBay.com and ship from the US. You'll need to wait for the Canadian coupon.
@lady.stark wrote:
@On May 12, you wrote:
Hi lady.stark,
Out of the whole eBay Canada product team, which I am part of, no one remembers Amex ever being accepted on eBay.ca. We could be wrong, but generally we know our site pretty well and we have been working here for many years.
I just looked at your account and all the credit cards I see there were Visa. You had PayPal as a selected payment method a few times, could it be that you had your fees paid on your Amex via your PayPal account?
----------------------------------------------------
If you look at my US $ billing account, you will see my Amex card (not Visa). It was entered on .ca. So no, my Amex was not used via PayPal (it is now for my C $ billing account, because I can't enter my card directly).
Hi lady.stark,
I'm a bit baffled, like I said I don't remember eBay.ca ever having accepted AMEX for seller fees. You seem to have your card on file for your USD billing, I can see that. I can't tell you how come you were allowed to put it in other than you must have entered it on eBay.com. If I'm wrong about that, I'm sorry I don't know what to say.
If I remember correctly, your original questions, weeks ago, was "how come I can't enter my AMEX to pay for my seller fees?" The answer is, because AMEX is not accepted on eBay.ca. As far as I know, only Visa and MC are accepted.
@nosejewels wrote:
Thanks Raphael, i sent 500+ other item numbers in one of my previous messages/emails to you if you need those as well.
Will you contact me when this has been resolved, or is there a time frame as to when it might be corrected?
I appreciate the help.
Thanks,
Shelly
I think I didn't get the attachment. In any case, we weren't able to see any errors (we reviewed your account from the back end). We think, like for most other sellers who were seeing discrepancy in numbers, that the tool was still uploading some of your listings in the background, which to you looked like it was an incomplete list. Would you mind trying again and sending me another email with the results? Thanks!
@maggiebvintage2010 wrote:
Raphael
When the category changes were made in the 2016 Spring Sellers Update, vintage clothing shoes and accessories changed significantly. However, these changes are not up-to-date when you choose "Shop by category". This takes searchers to outdated subcategories as follows:
If I go directly to eBay.ca and try to find that category, the category selections take me to the old categories of:
- Home
- >
- All Categories
- >
- Clothing, Shoes & Accessories
- >
- Vintage
- >
- Women's Vintage Clothing
- >
- 1965-76 (Mod, Hippie, Disco) -- and other fashion eras from pre-1901 to 1990s and "other", which would then lead to
- Specific items of clothing, which then provide 0 search results.
The same is true for Children's, Men's, Women's Vintage Shoes at the #9 level as above.
It is frustrating to find 0 results in a search, and must turn off any would-be buyers who stumble onto this out-dated search line.
Hello maggiebvintage2010,
Thanks for flagging this, I've alerted the appropriate team.
For what it's worth, we know that most buyers, actually almost all of them, rarely browse to find items. They usually use keyword search a lot more, which suggests that the # of buyers affected by this should be relatively small, hopefully not enough to disrupt your or anyone's business significantly.
