"EBay does not consult with sellers!"
Actually they did. They consulted with many of their largerst sellers who offer items at prices which include shipping (that is about 30% of all fixed price listings).
These sellers were complaining about two things:
1- FVF were too high and they wanted a reduction - they got it as FVF are being lowered across the board
2- they complained about other sellers offering lower prices with high shipping cost, making them look bad in Search results. eBay will solve their problem by charging FVF on shipping costs, therefore increasing very substantially the cost of doing business on eBay if you charge for shipping.
Those large sellers are very happy today. They were consulted and, as a result, have lower fees and less competition.
An no, eBay did NOT consult me. 😞
Actually they did. They consulted with many of their largerst sellers who offer items at prices which include shipping (that is about 30% of all fixed price listings).
These sellers were complaining about two things:
1- FVF were too high and they wanted a reduction - they got it as FVF are being lowered across the board
2- they complained about other sellers offering lower prices with high shipping cost, making them look bad in Search results. eBay will solve their problem by charging FVF on shipping costs, therefore increasing very substantially the cost of doing business on eBay if you charge for shipping.
Those large sellers are very happy today. They were consulted and, as a result, have lower fees and less competition.
An no, eBay did NOT consult me. 😞
Many American and overseas buyers may hit the back button when they see free shipping domestically and full shipping to their destination.
I read that to mean that if you list on .com you will be charged FVF on the stated lowest US shipping offered, regardless of buyer location.
Only if the buyer location is not less expensive for shipping. If I'm listing on .com and shipping lettermail from Canada to Canada and it's less than light packet Canada to US, I will be charged the FVF on the Canadian one as it's less expensive. This is how I'm understanding it.
Only if the buyer location is not less expensive for shipping. If I'm listing on .com and shipping lettermail from Canada to Canada and it's less than light packet Canada to US, I will be charged the FVF on the Canadian one as it's less expensive. This is how I'm understanding it.
These are various comments from Mirium the pink.
We don't have a process for crediting back Final Value Fees on refunded shipping overages. I know that the pricing team is examinging this right now. This concern has been raised by a significant number of sellers, so it's definitely on the radar screen.
I hope that we will develop a way to issue refunds of FVF for partial shipping refunds as well. At this point, none exists but the developers are looking into it. I don't have any further information beyond that.
Mirium also said this..
Final Value Fees will be charged on shipping when buyer completes checkout. If for any reason, the original checkout is canceled, we will credit the Final Value Fee on the canceled checkout, calculate the fee based on the new checkout data and charge the new FVF.
I said the following and asked if I understood correctly.
Looks like we'll have to do a full refund quite often in order to get our FVF back, yet PayPal is now taking $0.30 each time we do that.
Her reply.
I think your understanding is correct. I don't know how often you have to refund buyers after they've checked out, then reinvoice - so I can't speak to how much of an impact this might have on your individual business. Hopefully it's more of an exception than a rule.
According to the above we will get the FVF refunded if we refund the full payment, we will not on partial refunds. Who knows she could be wrong.lol I think it's more likely the chat guy is wrong as they so often are. Maybe just wishful thinking on my part.
Keep in mind that you lose $0.30 per full payment that you refund, it might not make it worthwile.
All my items weight different amounts and have varied combined shipping amounts, even accross the same categories depending on how many are in the lot. I've no clue yet how I will handle this going forward.
We don't have a process for crediting back Final Value Fees on refunded shipping overages. I know that the pricing team is examinging this right now. This concern has been raised by a significant number of sellers, so it's definitely on the radar screen.
I hope that we will develop a way to issue refunds of FVF for partial shipping refunds as well. At this point, none exists but the developers are looking into it. I don't have any further information beyond that.
Mirium also said this..
Final Value Fees will be charged on shipping when buyer completes checkout. If for any reason, the original checkout is canceled, we will credit the Final Value Fee on the canceled checkout, calculate the fee based on the new checkout data and charge the new FVF.
I said the following and asked if I understood correctly.
Looks like we'll have to do a full refund quite often in order to get our FVF back, yet PayPal is now taking $0.30 each time we do that.
Her reply.
I think your understanding is correct. I don't know how often you have to refund buyers after they've checked out, then reinvoice - so I can't speak to how much of an impact this might have on your individual business. Hopefully it's more of an exception than a rule.
According to the above we will get the FVF refunded if we refund the full payment, we will not on partial refunds. Who knows she could be wrong.lol I think it's more likely the chat guy is wrong as they so often are. Maybe just wishful thinking on my part.
Keep in mind that you lose $0.30 per full payment that you refund, it might not make it worthwile.
All my items weight different amounts and have varied combined shipping amounts, even accross the same categories depending on how many are in the lot. I've no clue yet how I will handle this going forward.
