eBay

raphael@ebay.com · ‎03-09-2016

Hello everyone,

Welcome to our weekly chat. Today I'll be around for most of the day and will respond to your questions as time permits.

Open issues:

Odd missing gallery picture in search results

Updates:

Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
Estimated Delivery discrepancy between View Item page and Order Details page - Ticket open, investigation continues
Sold items going into Unsold container - Team is investigating using live example provided
Hard block on non compliant images only on relist/sell similar - Selling team is on this
Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Ticket open, SYI team working on it
Combined shipping offers not shown to international buyers - under investigation with shipping team

Resolved:

SYI: Form resets IS when switching currencies.

ypdc_dennis · ‎03-10-2016

@dustmite007 wrote:
... all my items that I want to relist will be gone soon as eBay only keeps them for 60 days.

One work around is to view each item (once it gets near 60 days) and bookmark the page in your browser. That will give you an extra 30 days of quick access (since eBay does not delete until the listing until after 90 days).

raphael@ebay.com · ‎03-10-2016

@00nevermind00 wrote:

raphael@ebay.com wrote:

I think what may be confusing is that if an item is listed via GSP and gets sold, then the seller cannot ship outside of GSP. A seller would have to offer an alternate method of shipping on their GSP listing in order to be able to do that.

Unless something has changed, I believe that the GSP overrides any other shipping method a seller may be offering. I have never seen a GSP listing where the seller also had another shipping option for international buyers.

Has this been changed?

Hello 00nevermind00,

Sellers can offer alternate shipping methods even if they enable GSP on a listing (not many do), and as a buyer you wouldn't see it because the site would only show you the shipping service relevant to you. For example, if a seller creates a GSP listing with an alternate shipping service to Canada, you would only see the Canada option until you change the shipping destination to another country.

Here's a screen shot of the international shipping section on eBay.com as available to a US-based seller (Canadians listing on eBay.com shouldn't see the GSP option):

raphael@ebay.com · ‎03-10-2016

@pocomocomputing wrote:

OOAK items are one of a kind items. I sell odds and ends of item, mostly computer used items and the quantity is usually one or sometimes 2 to 5. So I research the item to find out what it is and the specs, then write a description and price. Then when it sells, I back up to Turbo Lister to archive it for future use if I ever come across the item again to save time researching. I then rely on my memory to know if I ever had the item or similar and the use the search in Turbo Lister to find my old listings for details.

I have to assume many other sellers with OOAK items keep their old listings or research somewhere if they come across the item again.

OOAK items are a pain to sell because the time invested for one item can be long. Getting an OOAK item again is nice because the listing and research is all done and you know if it will sell or not.

Got it, it makes perfect sense. Thanks for sharing. Even though I don't know what the future holds for TL, have you thought of using the Selling Manager drafts to archive your listings templates? I think it can hold up to 5000 drafts and these don't expire like the legacy "site drafts".

raphael@ebay.com · ‎03-10-2016

@ypdc_dennis wrote:

@dustmite007 wrote:

... all my items that I want to relist will be gone soon as eBay only keeps them for 60 days.

One work around is to view each item (once it gets near 60 days) and bookmark the page in your browser. That will give you an extra 30 days of quick access (since eBay does not delete until the listing until after 90 days).

Hi ypdc_dennis and dustmite007,

As I suggested to Pocomo, you might want to try using Selling Manager drafts to keep your listing templates. The Selling Manager subscription is free. http://pages.ebay.ca/help/sell/selling-manager-subscription.html

pocomocomputing · ‎03-10-2016

raphael@ebay.com wrote:
@pocomocomputing wrote:
OOAK items are one of a kind items. I sell odds and ends of item, mostly computer used items and the quantity is usually one or sometimes 2 to 5. So I research the item to find out what it is and the specs, then write a description and price. Then when it sells, I back up to Turbo Lister to archive it for future use if I ever come across the item again to save time researching. I then rely on my memory to know if I ever had the item or similar and the use the search in Turbo Lister to find my old listings for details.

I have to assume many other sellers with OOAK items keep their old listings or research somewhere if they come across the item again.

OOAK items are a pain to sell because the time invested for one item can be long. Getting an OOAK item again is nice because the listing and research is all done and you know if it will sell or not.
Got it, it makes perfect sense. Thanks for sharing. Even though I don't know what the future holds for TL, have you thought of using the Selling Manager drafts to archive your listings templates? I think it can hold up to 5000 drafts and these don't expire like the legacy "site drafts".

I read posts where drafts get lost or deleted by eBay since drafts were introduced. Drafts seem more stable today, growing pains I guess. I can't make backups of drafts so once gone, they are gone.

TL makes backups and I also backup the TL directory and files to an external drive as another backup. So far over the past 7+ years I have managed to recover from the glitches and issues of TL and keep my old listings.

I just thought that given the issues with Turbo Lister and its popularity (maybe by lack of other Free options to store listings) that eBay would want a more modern, faster streamlined Turbo Lister.

Despite my (and others) complaints about Turbo Lister glitches and slowness, I do find it amazing that the eBay tech team have managed to make it work all these years with all the eBay site design and changes. Not an easy job to make TL work all these years.

I was surprised they dropped Blackthorne a couple of years back which was a better product. It was a monthly fee based product but I would think they would have kept it as a design over TL.

pocomocomputing · ‎03-10-2016

Estimated delivery times.

If a listing shipping service gives an actual estimate with days and real dates, a buyer cannot start an Item Not Received claim until the after the last date. My understanding of the way this works.

If the shipping service has no estimated date, has "varies" show, when can a buyer start an INR claim? Is it anytime after they buy? So they can buy and claim INR right away. What protection for a seller for a reasonable delivery time is given if any?

raphael@ebay.com · ‎03-10-2016

@pocomocomputing wrote:

Estimated delivery times.

If a listing shipping service gives an actual estimate with days and real dates, a buyer cannot start an Item Not Received claim until the after the last date. My understanding of the way this works.

If the shipping service has no estimated date, has "varies" show, when can a buyer start an INR claim? Is it anytime after they buy? So they can buy and claim INR right away. What protection for a seller for a reasonable delivery time is given if any?

If there is no estimated delivery date, the earliest a buyer can open an INR is 8 days (domestic transactions) or 31 days (cross border transactions). Keep in mind that once an INR claim is open, there is a 3 day period for the seller to address and resolve the issue, and failing that, if the buyer escalates the case to eBay, then seller then has a few more days to make things right before the case is closed.