eBay

rescomindu · ‎02-09-2015

Hi,

My client send me a negative feedback because the machine I sold was not working, even if we tested it and was working before shipping. I fully refunded him and I submitted a feedback revision request. I have no answer from my client, the last message he sent me was before the revision request, he asked me how to remove his negative feedback. In few days, the request will be closed and apparently the negative feedback will stay. It makes no sense, the negative feedback should be automatically removed after full refund.

pierrelebel · ‎02-09-2015

Your buyer was a new member on eBay - his first purchase.

The feedback left shows he was unhappy with his purchase:

"THIS ITEM IS BUILT POORLY!! BAD PRODUCT! EVEN WORSE CUSTOMER SERVICE! OVERPRICED"

Did the buyer return the item prior to you giving him a full refund?

Who paid for the return postage to you?

The fact you have refunded does not result in automatic removal of negative feedback.

rescomindu · ‎02-09-2015

No I did not ask for the return of the machine, I told him to keep the broken machine.

pierrelebel · ‎02-09-2015

WOW !

A 'broken machine" sold for about Cdn$ 1,000.00 and you gave a full refund without asking for return?

I am impressed!

rescomindu · ‎02-09-2015

Yeah, as a perfectionist, positive feedback and client's satisfaction is very important for me. However, I asked the client a proof that the machine is not working, he sent me a short video so I refunded even if I lost a lot of money. Reputation is more important in long-therm but now I can't remove this negative feedback.

pierrelebel · ‎02-09-2015

"he asked me how to remove his negative feedback."

Considering the buyer has no prior eBay experience and indicated his wishes to remove or revise the negative feedback but may not know how, I suggest you give him a phone call to guide him through the process.

73rhc · ‎02-09-2015

If one reads the description, it looks like another drop shipper.

Anonymous · ‎02-09-2015

Since you have 4 same items, you could ask for the return item and to replace it. It is a lot of $$$$$ to let it go!

rescomindu · ‎02-09-2015

"Considering the buyer has no prior eBay experience and indicated his wishes to remove or revise the negative feedback but may not know how, I suggest you give him a phone call to guide him through the process."

I sent many messages and I don't have his phone number.