eBay

barbsplace66 · ‎03-07-2015

I had a buyer email me last week to buy 5 post cards and requested combined shipping, I am familiar with the cart disconnect issue ebay has on the Canadian side , so I sent a message to customer providing him with two or three different options, option #1. if he purchased the cards individually I would provide any partial refund on the shipping, or option 2, if you provide me with the transactions I will set up a new ebay listing to include price of all the items and combined shipping, my third option would of been to pull the cards and list then on the United states side, later that night he emailed me saying he called ebay and that my listings were not set up to combine well I am one of those unlucky sellers that has to deal with this cart disconnect issue, and I have called Ebay on many occasions and all I hear is there is no date when it will get fixed. this only effects a few buyers a week as I do business daily with US buyers,

Couple of days later buyer messages me back saying it would be a hassle and that he would pass, yesturday I received another message that he really want these cards and that If I guaranteed Air Mail buyer would follow through with purchase, I had to email him back to let him know that Air Mail would cost more then the items you are purchasing however buyer returned message he would pay the extra money, I then sent him the price of shipping and price of cards etc, did not hear from buyer til yesturday and so buyer then sends me all the transactions, thought things were running smoothly now, I then removed the cards so no one else would buy them and prepared a new Ebay listing at my expense to include the price of cards and air mail shipping cost, sent buyer a confirmation ebay message that here is a transaction number and that will be your new invoice to pay on ebay, I also confirmed everything in the email that this invoice was for 5 cards and price of air mail at buyers request, , now tonight buyer sends me another message that he wants to make sure he is protected, All buyers are protected but now I am seeing a red flag would you follow through or block this buyer

rose-dee · ‎03-11-2015

@pjcdn2005 wrote:
Well, there's an old saying: "the squeaky wheel gets the oil".

Well good luck with that but squeaking to those that have zero control over the .com cart and checkout may not get the results that you want. If anything, it might just antagonize those who you do want on your side.

Then what is the point of having a .ca staff in the first place, or Customer Service for that matter, if not to make them aware of issues and ask for help? The .ca staff may have no control over the .com cart but I'm sure they have a voice -- however small -- at the big table.

If we Canadian sellers say nothing, or stop bringing this issue up, then nothing is exactly what will happen. What we need, actually, is enough voices on this particular problem that it becomes Issue #1 that is passed on to San Jose from Canada.

Think of how many times someone (usually a seller) has brought up a problem with the staffers at the Wed. board hour that eBay.ca seemed to have surprisingly been unaware of. Those things would never get dealt with by eBay HQ if somebody hadn't said something.

As for antagonizing, if bringing a critical issue up repeatedly antagonizes the eBay.ca staff, then I think they're in the wrong line of work. It was Raphael who lost his cool and insulted me, not the other way around.