I have no problem being patient. I take issue with misleading emails and incorrect information.
Two emails claiming my refund was issued and the credit should be reflected on my paypal balance. I have since been informed through a conversation with a paypal rep that It was refunded to my credit card this morning and was not going to show up on my paypal balance or in my account activity.
I now know to expect that I will receive incorrect information through canned emails should I ever need to return another item purchased the same way. It would have been nice to receive the correct information without having to spend 30 minutes on hold...