eBay

hotrod2020ca · ‎06-05-2014

With some items the shipping charges are higher than the sale price of the auctioned item, and the sellers keep re-listing so they are happy with the resulting sale. There are many sellers offering the same item so getting a good price isn't surprising.

However if they (the Seller) then send the wrong item to the customer, the customer can't get a refund unless they ship it back by a tracked shipping method, again, more than the 'cost' of the sale.

It seems that the Seller is now able to pay their shipper (or other?) with your Paypal account without further input or notice from/to you, so your Paypal statement will read (for example) $8.50 to Seller and $12.85 to (3rd Party). ($21.35 being a good but not unreasonably good price for the item in the original sale.)

First, why are they allowed to assign part of my payment to them to a 3rd party (the shipper/his agent or other)?

Second, when/if there is a dispute you can only ask for the $8.50 from the seller, again why?

Third, when/if seller sends junk in place of claimed item, Buyer must pay for tracked shipping of said junk back to shipper (if asked, which he will). If shipped item was junk why does injured party (defrauded buyer) have to pay $12.85 (assuming that really is shipping cost, which is unlikely) to get back $8.50?

Finally, we now have a dispute with (3rd party) who is probably a big legitimate company (or not) who may (or may not) have benefited or provided incentives to (Seller). 3rd party can claim non-affiliation and Paypal may still pay you through their guarantee (up to 3 events over a period of time) but this should not have been the Buyer's concern at all, that contract was with the Seller. These events go on your Paypal account permanently.

I am seeing many items with the potential for this kind of abuse, but the most glaring concern I would like Ebay to address, is involving a 3rd party in the sale. Does anyone know if this has been going on for long? I saw one feedback about a 'shipping scammer' but didn't know what they meant (but didn't buy there anyway) and it was only recent.

Sorry for the lack of details/generic wording, but naming on this board seems to be censored and isn't really my first concern.

Thanks for your time, consideration &/or comments. If anyone official wants to get back to me privately or here they are welcome to as well.

HR

hotrod2020ca · ‎06-05-2014

@reallynicestamps wrote:
but I authorized the seller to take it and deal with the shipping

And the seller did exactly that.
She shipped using the Global Shipping Program as directed by the program.
She subcontracted.
----------------------
No, Look up Sub-contractor if you must.
...
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And you recieved the parcel, and since you don't have any comment about it, you recieved it promptly and securely.

And dont' get upset about the sub-contracting. The only way your US shipper could get the item to you without sub-contracting would be to drive up to Canada herself and hand it to you.

A sub-contractor is paid by the contractor, not by the client. That is the point I am making right?

Sorry, but the whole thing about the amount of GSP charged in not more than a minor grumble in my OP. It might be a large part of the 4K threads, but was a passion mention above.

I did receive the package, and was very happy with the shipping service, I never stated otherwise. All my questions involved why I have to deal with someone the seller supposedly hired (sub-contracted you say), and why did the 'sub-contractor' was paid directly from my account as a service charge.

hotrod2020ca · ‎06-05-2014

*Sorry, but the whole thing about the amount charged by PB per the GSP was a passing mention (sigh) not a complaint of mine at all. PB oblit

2nd page and people still think I was upset about the amount charged, I'm going to have to re-read my OP a few times.

afantiques · ‎06-05-2014

I want to know why a 3rd party became involved in my transaction without explicit permission.

By using the GSP you are assumed to have read and understood the full buyer terms and conditions. Using the GSP to buy an item accepts these terms and conditions. In them the relationship of the parties is made quite clear.

In essence you did not read the small print, so only have yourself to blame. Always read the small print.

Yes, I know hardly anyone reads the small print, but that's the size of it. You did have the terms made available and you did not read and understand them.

All else follows.

pjcdn2005 · ‎06-05-2014

@hotrod2020ca wrote:
The 2nd point in the OP was that "When you ask for a refund, you cannot ask for a full refund, only the portion the seller actually received." It does not explain any way of asking for the rest of your money back. This immediately sent me to PayPal where I found PBInc's name for the first time.

As stamps mentioned in post 17 you can file an item not as described claim to receive your shipping and any other fees paid. You do not have to deal directly with PB.

You should read the information from ebay about the gsp. http://pages.ebay.ca/help/buy/shipping-globally.html

That same link is available through the listing in the area that states "no additionally charges at delivery"

pierrelebel · ‎06-05-2014

"even or especially one owned by Ebay!"

???

eBay (a public company with shares listed on the stock exchange) does NOT own Pitney-Bowes (another public company with shares listed on the stock exchange). Information on both companies is easily available from any financial website.

The program (GSP) is contracted by eBay and is administered by Pitney-Bowes. The fees for the program are paid by buyers around the world. Sellers get a free ride.

hotrod2020ca · ‎06-05-2014

"Read the fine print." is an answer for Lawyers & one other guy.

I should know better than to argue on the internet.

Seriously, to "Someone who knows something official", Why is this billed and charged to the buyer directly and separately rather than deducted from the seller or otherwise handled from the seller's end as ALL OTHER S&H charges are?

I have a second FAKE item in two days, luckily this seller is not American so I don't have to deal with PB or Paypal.

No more replies unless it is official please, (provide link(s)). I am not responding to any other posts. In the meantime any american sellers using GSP, good bye.

afantiques · ‎06-05-2014

Why is this billed and charged to the buyer directly and separately rather than deducted from the seller or otherwise handled from the seller's end

Because the seller is only obliged to get the item to Ky.

After that, the GSP becomes the legal owner of the item, and its services from that point are another transaction which is billed as such.The selling point of the GSP is that it relieves the seller of responsibility. Additionally, the seller is not in any position to pay the shipping cost to the carrier or to pay any import charges to the customs agent clearing the item. The seller never sees any money but their local shipping cost and the item price.