Ebay is so generous ...when they are spending my money. I guess the way it now works if a buyer contact you after you send their parcel for an item that is not as described or item not received it is automatically opening as an item dispute. I found this out yesterday talking to a client in Germany they wanted to contact me to tell me that their parcel did not arrived and she said she never opened a dispute she was trying to contact me to see where her parcel was at and it was opened as a dispute.
Another client in the USA contact me when their parcel was sent last week and it was opened as a dispute as well. In the dispute they said that if they did not receive their order by Friday, that they wanted to return the product and this is where eBay so generous of offering this as a resolution : The buyer is to return their purchases for a full refund and the seller is to paid the returned fees.
Here is another example of another dispute from a buyer that purchased a skating dress and after they received their order they contacted me...in a dispute again. Their item was not as described because it did not fit her daughter and she told me that she did not see size chart on the listing description ( this is my fault I had forgotten to add the size chart to the listing) and she said that her daughter's last dress was a size 6X/7 and that the next size up should have fit her. She never contacted me prior to purchasing the dress or to ask me for the measurements or why there was no size chart, so why should I be penalized and pay for her returned fees for her lack of judgement.
This is all in 1 weeks in my slow season...I normally get 1 item dispute every 6 months or so I think that ebay made some changes and it's no looking good for us sellers.
Does anyone knows what is going on? Anybody else is seeing this?
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