Hi,
I bought two items from one listing (2 different color variants of the same item) back in August. The seller had listed the items (rings) as being S925 silver. I received them and they're absolutely not silver -- possibly silver-plated, but I doubt that also. A jeweler agreed. The items also definitely don't match the listing photos. They're like the quality of a gumball machine ring and the details don't match.
Anyway, I initiated a return. The seller DMed me and said they'd refund and that I don't have to return the items. They did indeed refund me. They also asked me not to close the return ticket and to let it time out. Today, I got this message: "The seller asked us to review this case and make a final decision."
One of two tickets closed with the message, "We're sorry you had a problem with your purchase. However, to receive a refund, buyers need to return the item within the required timeframe after the seller has accepted a return request. This item wasn't returned to the seller on time. After reviewing all the details of this case, we determined that you won't receive a refund."
Can the seller somehow get the money back from me as a result of this? I have the DMs where they said more than once that I didn't need to send the items back. (Seller was based out of China and could not use the eBay return label system, apparently. They asked me if I could pay to send the items back and they'd refund the shipping cost, but then backed down on that when I agreed, and told me a return wasn't necessary.)
In literally 20 years of eBay use, I've never had to seek a refund. Is this normal/okay?
EDIT: Forgot to mention I paid $40USD+ for each ring, so it was not unreasonable to expect they'd actually be silver.
