Items stuck in the US.

[john_koenig99]

Now that the Canada Post strike is dragging its first week (with no resolution in the horizon), I have four orders coming from the US that, unfortunately, didn't make it on time. And they have been left without any updates, over one week now.

Not sure if they are going to leave them there sitting, waiting for things to get back to normal here. But...if they are still in the US, why isn't eBay trying to find alternative carriers for the last mile leg of the delivery? Is it just to save money?

Any other Canadian buyers in the same boat?

[mrdutch1001 · Accepted solution]

IF the packages were being transported via USPS from the HuB to Canada, then the packages would transfer over to Canada Post but because of the CP Strike, those packages will now will sit and wait until Canada Post resumes mail delivery...

IF the packages were being transported via other carriers from the HuB to Canada , then those packages would continue their journey as usual...

It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ...

[john_koenig99 · Accepted solution]

"It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ..."

First, thank you for you answer. It makes sense what you say. From my end, in the tracking history, it says ASENDIA as the courier, but I think the actual carrier is USPS. So I am SOL, and just hope that those orders don't get lost while the CP strike is ongoing. 

But it's curious that you mention that it's not eBay who assings the carrierrs, but the workers at the "HuB" (is this a different term for the International Shipping Center, where all the parcels arrive, before being shipped internationally?). I thought they were actually eBay's employees. I learn something new today.

[mrdutch1001 · Accepted solution]

perhaps this will give some insight into the workings of EIS:https://pages.ebay.com/internationalshippingprogram/buyer/terms/

[femmefan1946]

The eIS Hub is part of a Seller Protection program.

Once the shipment reaches the Hub, the seller is no longer responsible for delivery.

EIS takes the responsibility.

As a buyer, mark the last estimated date for delivery on your calendar.

Either it will arrive or not.

If it doesn't, you as a buyer are covered by eBay's Money Back Guarantee.

If you open a Claim, it would be paid by eBay/eIS, and not by your seller.

It looks like, if the item is delivered later, eIS does not want it returned. You keep it.

[marnotom!]

As @recped pointed out in another thread, USPS doesn’t appear to have announced a general restriction of service to Canada:

https://about.usps.com/newsroom/service-alerts/international/

[john_koenig99]

Now they have an update:

"

Canada

11-25-24

Canada Post advises that the national strike continues. All inbound mail to Canada is still being accepted at the airports but there is no movement of mail in Canada. International items received as of November 15 are being held in secure containers and have not been processed. As such, no scans of any sort are available at this time, including item-level and receptacle scans. Once service resumes, items will be inducted, processed, and delivered in a first-in, first out (FIFO) basis, and as quickly as possible. Customers can expect delays as Canada Post manages volumes and stabilizes its operations. Countries can consult canadapost.ca/update to receive regular updates on any service disruptions."

[marnotom!]

Now that USPS has provided official word on this, the eIS carriers that use Canada Post for delivery within Canada (such as Asendia or DHL Global Mail) have something to react to.

I've noticed recently that the US listings I've looked at where eIS is the stated forwarding/shipping method only have the "duties and taxes paid at checkout" option, which suggests to me that they're going to be handled by carriers that generally don't use the postal system.  Not sure what happens if the item ends up shipping to a remote/rural location that would see a couriered item handed off to Canada Post for the last leg.  Changing the postal code for delivery doesn't seem to affect the shipping rate or the item's availability, so I suspect that the sites' coding isn't sophisticated enough to pick up on that for eIS shipments.