BMerTmWU1!~~_7.JPG "lotzofuniquegoodies"){kind=avatar}
@marnotom! wrote:
@lotzofuniquegoodies wrote:Is eBay aware of the number of Canadian buyers reporting problems with eIS and its slowness? As of late this would be the number 1 reported issue reported on here. I have also seen several similar posts on the dot com board related to the subject. It is not helping that it is the default shipping method for US sellers.
What is that "number," @lotzofuniquegoodies? I know it seems like a lot because this discussion boards are slow compared to the .com ones and these posts tend to stick out here, but we have no idea how these posts compare to the bigger picture. How many Canadian buyers are getting their eIS-forwarded shipments with no problems, and how many aren't bothering to post here when they have a problem?
Also, I suspect that slow turnaround at the hub would affect all buyers who have their items forwarded through eIS, so I think it's a bit nationalistic to frame this as a Canadian problem.
@lotzofuniquegoodies wrote:The majority of US to Canada mail services specify 6 to 10 business days. (Similar to what Canadian sellers routinely provide to US buyers. )
eIS quotes 15 to 25 "business?" days. A substantial difference.
Where are you getting the "business days" quote from? Listing pages don't express the delivery time for eIS items in terms of business days. They give delivery dates on both .com and .ca for me.
As far as "the majority of US to Canada mail services" are concerned, as far as I know USPS doesn't generally give a firm delivery date range for First Class Package International, only that it "varies by destination."
eBay does not actually a provide a description of what the estimate entails. (Holidays/customs/weekends?) Several years ago they chose to remove customs delays factored into those estimates. Helpful info for both buyers and sellers. In theory stuff still moves in weekends but hard to know what eBay is actually using. Personally I've always referred to those estimates best case scenario but that's maybe just me!!!
I saw that First Class does not include a firm delivery time but seeing as ebay does not include that service I did not include in my 6 to 10 day official comparison. It might have been better if eBay had used an apples to apples comparison when they provide a window. If you check eBay's suggested time difference provided for shipping to the USA with both Small Packet Air and Tracked the difference is negligible which is not accurate. When you look up the same information at CP, they no longer even provide an estimate for the small packet air services to the USA and Internationally so unsure how eBay made up those estimates. (CP estimates are based on distance whereas USPS are based on just A to B.)
In hindsight it's too bad when eIS was dropped on sellers they didn't consider making it a back up vs the insistance to opt sellers in making it the default method for shipping. All I am trying to address is when there is an obvious problem with procedures they should be addressed.
-Lotz
@marnotom! wrote:@lotzofuniquegoodies, where did you find the 15-25 business day estimate for eIS shipments to Canada?
Here's a random listing. Item located in Fargo ND....Shipping to Wpg. 360 km.
Shipping by eIS estimate - Starting the meter on Monday works out 11 to 25 days.
15 to 25 days is what I see regularly researching other items.
For plotzes & giggles I updated the delivery to Calgary and it shows the exact same delivery timeframes.
-Lotz
Knowing what you know and have seen with the assorted problems attached to eIS if eBay offered it to Canadian sellers would you be first to sign up for it?
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