Bug ID: EWATCHOP-194907

[mikrid_45]

I redeemed multiple eBay gift cards (purchased through Bitrefill), and they showed in my balance. However, when my credit card failed during checkout, the transaction didn’t go through, and all gift card balances are gone.

I spoke to support, they said its a bug, and opened up a case for me. They said my funds are safe, but wait time to get this resolved is uncertain. Does anymone know roughly how long it will take? Days? Weeks? 

[john_koenig99]

The issue with the phone eBay reps is that they are not particularly well reputed for being helpful. If you don't keep the followup, they will likely toss it into the "forget" drawer. 

If you have a case number, try to contact eBay through social media (X or FB). 

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[reallynicestamps]

Also  in my opinion, gift cards should never be used online.

Once the money is gone, it is gone.

Like sending cash in the mail, back in the 20th century.

Payment online should be with a credit card, preferably backed by a payment processor like Paypal.

On eBay that would give you three levels of Buyer Protection, eBay's Money Back Guarantee, for 30 days, Paypal's Buyer Protection for 120 days, and the card's chargeback policy which may be as much as 180 days.