Community & eBay Site Issues

Unauthorized Use of My eBay Account

Two weeks ago a hacker got into my eBay account and spent $4,600 on my linked credit card.I have reported this to the credit card company and to eBay. Both parties assured me that they would investigate and I will assuredly get my money back. However...

Anyone else having problems editing shipping policies?

Noticed this yesterday, but tried another browser today and same problem? Opening options like 'excluded locations' or 'ships to' will show the options overlay, but clicking outside or 'done' makes the options invisible but still on top and unable to...

Canada Post Strike maybe averted?

Seems that CUPW has opted for overtime refusal rather than a strike. Hopefully it stays this way Article

Upcoming Tariffs

rob@ebay Sorry Rob- No idea who else to annoy. eBay has to create a policy that follows the norm with standard international trade policies and send out an email to every buyer and seller- by the looks of it- WORLDWIDE, but in particular the countrie...

Broken Saved Feed

My Saved feed has been a hot mess for months, due to some "new" feature Ebay was rolling out, but now it refuses to load anything. Anyone else have this problem?

Tracking Information Warning delivery delay for US purchases for a Canadian buyer

eBay contact is not aware of the Tracking Information including a Warning about Service Center Disruptions. US purchases are not arriving after waiting 2 months. Refunds are available but lost time in research and bidding payment and waiting for pack...

Shipping used video games & console from Canada to USA (Chinese Tariffs)

Hey guys! So i'm a bit confused right now with the new tariffs from Chinese made goods. I sell video game consoles that are rather old (8-30+ years old) that were originally manufactured in China. What i'm wondering is this : If i ship a USED console...

Relist item - photo no longer appears

Hello, I send my items in batch via a csv upload. So I send my photos on a private server with a direct web link so that Ebay can retrieve it.Why when you want to relist an unsold item for example, the photos no longer appear? Is this a known Ebay bu...

Canada / Combined shipping

First time writing on forums like this - it shows how desperate I am about Ebay customer service. This is beyond me how such a big company can have such a low rated customer service. Every time I reach out, they cannot answer any questions, or fix an...

Resolved! Jai pss recu mon amomi oioneer elite 9.2 eg jai payer 608$

J'ai pas recu mon ampli pioneer elite 9.2 $ je. Veux être rembourser jai payer avec paypal

SHIPPING LABEL. Ebay could not fix my problem I had to pay more.

I sold my first item internationally to Hong Kong few days ago. When I tried to print shipping label, a error msg poped up: SORRY, WE WERE NOT ABLE TO GENERATE THE LABEL. PLEASE MAKE SURE THE PARCEL SIZE is WITHIN THE ALLOWED LIMITS and BOTH ADDRESSE...

Highly questionable suggestions in the just for you section ? Why?

I would like to understand why I receive strange suggestions in my 'Just for You' section. When I browsed the clothing section of 'Just for You,' I was shown suggestions for fine lingerie, BDSM-related clothing, and very revealing outfits. The only p...

Shipping policy can no longer be replaced

It is not currently popular to assign a different shipping policy for an existing listing, including brand-new listings, buy-it-now listings, and the "sell similar" editor. The drop down list in "Shipping policy" simply doesn't get populated. We use ...

Scheduled vs Unscheduled Payouts

devon@ebay Below is a screenshot of my settings for Payouts as they currently sit.Note: Toggle is off. This morning I get an email from eBay as follows: eBayWe sent your payoutSummary screen defined it as a Memo - Scheduled payout This is a new first...

Shipping Calculator gives prices for services that are not available on label purchase page

Anyone know why the shipping calculator does not line up with the actual label purchase page?Seller gives shipping cost to buyer based on the calculator, buyer then buys an item and the shipping service previously quoted is not there when seller goes...

Resolved! Issue with item location : Canadian buyers can't buy my items since Jan 2025 :(

Hello everyone (and Devon@ebay),I sell on Ebay for 19 years now.....I had to end my listings during Canada Post strike last November...I relisted the same items in January 2025I HAVE ZERO SALES SINCE THENI only sell to Canada (all provinces)My listin...

The From header eBay <ebay@info.ebay.com.ca> does not match the DKIM domain sendgrid.net (DMARC)

In a year, I've received at 3 emails sent from the address ebay@info.ebay.com.ca (which shouldn't contain a valid DMARC record). Therefore, most messages sent using sendgrid.net should be classified as spam by Gmail recipients as of last month. Messa...

Unable to print a specific eBay shipping label

Unable to print a specific eBay shipping label The label before the "problem one" printed fine. The 2 labels after the "problem one" printed fine. I have tried using "print bulk labels," tried changing ship method, tried messing with weights and dime...

Canada post needs to rid of union protection for all the Ebay sellers that pay their salaries

It comes a point where barriers get shattered , all the years we have survivied.All the obstuctions that is handed to us.Enemies from every direction .Gov't intervention tax wise in every way possible and yet we persist in this venture .Many areas to...

European Sales ?

Hello, I have a customer in Germany who is trying to buy a listing I made for her-it complies with all the necessary elements for international sale. Seems she has a problem with paypal/ebay. I noticed that over the last few years I haven't had more ...

Discrepancies between eBay dot ca and eBay dot com

Here is a partial quick list off the top of my head and/or pointed out by others = Mentioned repeatedly. If I have missed any please feel free to add. Only way we have a chance of getting the playing field leveled. Shortcomings for eBay Canada:No acc...

purchas

I often wonder why someone would purchase an item from supposedly reputable business and get ripped off and, for some strange reasons, return to the same place again and get ripped off again. this place has no customer service prevalage, such as phon...

Monthly Q & A for Canadians

devon@ebay Was the issue with having the monthly discussion put on "dead stop" resolved? This still shows up at the top of our discussion board along with a fall update for 2023. New Canadian announcements are sporadic saying politely as possible. Th...

Missing Tracked shipping option using eBay Labels issue

Discovered a new issue when trying to upgrade shipping on an order today. @dinomitesales @chicweb Listing was created to include Tracked and Small Packet Air to Europe and Australia. Had a sale to Norway. Buyer paid for Small Packet Air Intl. In atte...

Promoting your listings dot ca vs dot com options

For smiles and chuckles....(words I wanted to use omitted) here is a comparison of what you will see between available options on ca and com when using the promotions tool eBay provides us with. Dot ca: Dot com:Can you see a difference? Can anyone ex...

New customs requirements going forward

devon@ebay High priority response required. Is eBay close to an OFFICIAL announcement regarding how dot ca/com sellers should proceed regarding the new customs requirements?

Issue with eBay data fields

devon@ebay Unsure if eBay programmers are aware of this issue but I have been noticed this observation in a number of key areas. (Spotted on a PC using Chrome). Fields need to be viewable in their entirety during ALL processes. Examples:Weights and m...

eBay shipping label address field incorrect?

I've had a few of these this week (sorry no screen shot) Buyer purcahses item, I go to ship using eBay labels but the address pops up as incorrect and I have to correct it before proceeding to enter size/weight. 2 so far for 'too many characters' on ...

Suggestions for some item specifics

I would like to suggest adding some item specifics in some pre-selections on ebay. For DVD Studio: I would suggest addind the following since many DVDs contain them: Columbia Pictures, Universal Studio and Alliance Atlantis. Also, for Actors: Jeniffe...

Restore the feed!!!!!

The feed page is argueably the most vital part of the site for buyers. Restore it and stop messing with it once and for all. I've been on here for decades but I'm ready to move on if the feeds are gone for good. You are going to quickly see that the ...