Community & eBay Site Issues

How to file a complaint against Ebay in relation to International shipping

I live in Canada. The seller lives in the US. The seller uses International shipping via Ebay. I purchased 4 Canadian Silver dollars. The seller charged $4.95 shipping for the first coin and $1 per shipping for each coin after. The seller was credite...

Payment dispute

On May 2024 I sold a pair of boots which couldn't be delivered because of buyer’s incomplete address, USPS made a mistake of not updating tracking, boots were lost for about a month, in the meantime buyer open an” item not delivered” case even though...

Having issue with Ebay private messanger

When I send off a message to a customer, a pop up window occurs saying Google.com refuses to connect. When I click to make the pop-up go away, the message still sends to the customer, but the customer gets the message three times. I thought this was ...

getting ebay help in regard to Ebay itelf

Had message from seller. needed to reply, but when I did, was told that "something was wrong, try again later." Tried to just log on, same answer. So after a number of trys, finally had to demand of the automated system to talk to a human. finally go...

Items not received.

Seller shipped items through Ebay to your Illinois location Glendale Heights. The items were shipped through your network but did not make it my address. The items were **** and *** When I last checked the delivery date was updated to July 18 th to J...

Having issues with search bar. Search item not showing up in results

Search bar issuesItem keyed into Search bar not showing up in Search results

Why shipping fee isn't free of charge

Ebay says that if you purchase more than 25 dollars shipping fee is free of charge. I am buying an item that is outstandingly higher than it, I still need to pay for an outragous shipping fee. Why is that.

Testing links before posting announcements

devon@ebay @seller_news_team Someone at eBay may want to check the bottom 3 links attached to this just released announcement and correct. https://community.ebay.ca/t5/Announcements/Announcing-even-bigger-Canada-Post-savings-on-eBay-Labels/ba-p/50905...

where is our quarterly shipping coupon for Canadian accounts?

I had one in April and everty quarter previous since I opened my ebay.ca account. This quaerter...nothing...it doesn't even show anymore as a benefit for having a store. And I'm not the only one, several fellow Canadians have reported the same.What g...

eBay messed up the leave feedback page, can't see buyer names or usernames AT ALL

Insane regression as usual. How am I supposed to know who bought each item when I sell many of the same item.

Manage Active Listings is barely working

For some reason over the past couple days every so often I can't do anything in active liatings. Al lthe search menus are only default, so cannnot be changed, I can't change Item Specfics - recommended, I can't do the option to send offers and and al...

Counterfeit stamps

Has anybody tried to have ebay remove sellers who are probably selling counterfeit current stamps from Canada and other countries.There is no way a seller can sell current Canadian stamps at around 20% of face value and the stamps are genuine.I have ...

Ebay Stole My Money

I sold an item to a buyer in Mexico. Shipping is very high from where i live. Buyers item was sent with regular international mail. I have a receipt to show I mailed it with the buyers name on it. The buyer says they didn't get it but there is NOTHIN...

members feedback users name

How are members feedback review names assigned? My members feedback review user name has nothing to do with my email address or anything related to my eBay account.

Hi so when I want ti buy something it keeps saying shopping not available in my location please help

Resolved! Tech issues. Links to check sellers items not working on PC.

devon@ebay Just spotted this issue today. The links to check a sellers store listings are not working. https://www.ebay.ca/sch/i.html?_ssn=lotzofuniquegoodies&store_name=cmenterprizes1&_oac=1&_trksid=p4429486.m3561.l2562 Same results using link in di...

Can't see sellers other items

When I click on "see sellers other items" it does not work and I get a blank page

Delivered to HUB

It's been almost 3 weeks at the HUB. Ebay refunded my purchase however USPS states they delivered to the address that was provided. I've asked seller to provide proof that the correct delivery address was provided to USPS yet I've not received it and...

a few words about eBay's unbearable hypocrisy

It happened again that eBay took a few of our products down regardless we offer open-source and open-hardware products under our own band, and saying "compatible with XYZ" in the product title. We know the rules, we know the law, we do this for 8 yea...

ebay shipping policies

why has ebay changed their shipping policies to this ebay international hub nonsense it is absolutely horrible and quite frankly i will not shop here anymore strictly because of that reason i purchased an item from oregon i am in bc and it says i wil...

Just received a ebay scam phone call claiming that $750 was just spent and if it was not me press 1?

I just received a robo call claiming $750 was spent on my Amazon acount, the account is frozen and to press 1 to deny the transaction. The reason why I am postin this here on the Ebay forum is because this occured a few minutes after I updated my cel...

poor service from ebay

I made a order on may 9th and never recieved my item. I reported this to ebay and all they do is give the seller more time and say if not recieved by this date we will help, then that date comes and they say more time. I will tell everyone I know and...

eBay

I canceled two orders recently, one with the agreement of the seller which has still not been fully reimbursed and the other so I canceled the offer even before the seller became aware of it I made more than 15,000 dollars purchase recently on Ebay a...

Green checkmark is false

Do not trust the green checkmark, it does not guarantee anything, it is a phony marketing stunt from ebay

App Homepage is blank

For the past month or so, my ebay homepage has been blank as you can see in the screenshot above. I have tried clearing the cache which helps temporarily but it goes back to being blank in a few minutes.I wanted to see if there is a permanent solutio...

First time using Ebay - Bad experience - Help

Hi, This is my first time using Ebay and I feel like I got screwed over. I sold my first item internationally and the buyer did not receive the pacakge, submitted a claim and got a refund. Either the buyer has the pacakge or the package is lost, I wa...

Item added to my cart that I had never previously clicked on. How could this be?

I was doing some payments in my cart and go back 5 minutes later and there's a new item added that I had never even seen or clicked on before. I'm worried that someone in my account and messing with me. Is there any way to look at Ebay account data a...

In the continuing saga of dimensional weight and how it is being applied

Had a shipment this morning using tracked to the USA. The amount paid by buyer matched what was charged at the time for creating the label. Also matched according to the eBay Calculator tool. Below is the warning message received prior to confirming ...

Shipping info screen gone

What is going on with Ebay today? I had 1 item that was due to ship out today and wanted to ship out a few other items too and all I get today when I go to the page to get the info to ship the items all day is (so no ability to ship anymore):"It’s no...

Sellers total listing is not accurate issue

For anyone having concerns with the number of listings you have and what is showing below is the ticket number. Best to fill in and submit to Facebook or Twitter to get added to ticket. Discrepancy in the count of active listings in the store where t...