Community & eBay Site Issues

Resolved! Monthly Q & A sessions

Accidentally found this by going down an eBay rabbit hole. FYI for anyone interested. Maybe dot com only but I not likely. The Q & A was helpful for many Canadians.....when questions were answered. Feb 17, 2024 - eCommerceBytes Blog: The latest examp...

Extra log in request

I am trying to find out why when I am already logged in do I need to log in again to view my Personal information?

Guest account same email as main account, cannot view order details.

Today, my mom wanted to try out online shopping so she decided to use ebay. She didn't have an email or account, so she used my email and my PayPal instead. However, she didn't know I had an ebay account ALREADY, so she registered a GUEST account und...

Multiple Offers to Same Seller

Hello all,Anyone know how I can make a best offer on several different items at once to the same seller?As it stands, if I make an offer on one item it goes to my cart, and I must pay for it before I can make another offer on another item to the same...

Automatic feedback not working.

Feedback is not being returned to my Buyers after they leave feedback.Hasn't been working for about a week.Looked, the button is still checked off so it should be working.Cleared chache and all that stuff. Sitewide problem?Thanks

no seller protection

I have been a seller for 13 years 100% seller rating I recently had a buyer open a case for item not recieved tracking shows item was delivered but refused by buyer eBay decided in my favor. now buyer opened a case item not as described (same item) e...

Operator NOT (minus sign - ) no longer work in Sellers hub/Manage active listings

Just wanted to report a problem on the ebay.ca website.In the Manage active listings page, the boolean operator NOT (which is the minus sign - ) no longer works.When I search in my active listing, for ex., with these searches pokemon nm lotpokemon nm...

Opening a CP claim when using eBay Labels

Has anyone tried and been able to open a CP claim for lost, late or damaged CP shipments etc using eBay Labels? In speaking to CP, technically eBay is the shipper on record for eBay label shipments (eBay CP acct # is what displays on label) and they ...

Resolved! New Small Sized Prepaid CP Boxes

An FYI to anyone using the new small prepaid boxes. It was dropped off and scanned 2 days ago. The tracking was manually updated in eBay. eBay tracking only shows as label created. CP is showing it out for delivery at destination. My guess is the eBa...

“Restricted material” seized by eBay and GSP Pitney Bowes and then resold by eBay different sellers

I have been buying antique and vintage Mah Jong sets on eBay to donate to a museum. A few months ago I had 3 different sets "seized" supposedly because of restricted materials despite having purchased other bovine or cow bone and bamboo sets that I h...

Improving search criteria

For collectors of true antiques and vintage pieces, eBay searches can be extremely frustrating as they often serve up countless listings for reproductions and unrelated items. This causes buyers to prematurely end their searches and results in a lost...

Unable to add an address

I am trying to add an address but eBay seems to think that Ontario is a state and will not accept it. Can this bug be fixed?

Nothing shows up when trying to calculate shipping for selling

When I try to click "Calculate shipping" to select the available shipping services for buyers, I type in the dimensions and weight, but no results show. The attached screenshot is what it looks like. When I try to select a service anyway directly in ...

Creating a service ticket for late or damaged CP shipments

devon@ebay @dinomitesales Has anyone attempted to create a service ticket for either a late or damaged CP shipment using eBay Labels and how did it go. With Shippo/PayPal/CP there is no problem because the account that is being used is your won SSB a...

Shipping internationally when VAT has been collected by eBay

devon@ebay I used to ship internationally regularly. When the VAT pre-collected by eBay kicked sales slowly died off. I have always marked the VAT collected amount in the notes section to make sure buyers do not get billed twice. Was never an issue w...

Awaiting shipping error message

devon@ebay Anyone else seeing Awaiting Shipping message to items that have been already shipped and show a eBay Labels assigned tracking number? (Manage orders awaiting shipment page). The tracking link shows it as processed at post office earlier to...

Notes to Buyers not being included on invoices sent (Canadian eBay site)

I have noticed that in the last couple of weeks, I have been sending invoices to buyers with notes on payment, combined shipping etc. The invoices that I receive copies of do not include the note, and a buyer confirmed to me today that they do not se...

Sending invoices to buyers

Anyone else no longer seeing an option when a customer buys, but hasn't paid to send a revised invoice? It was there in the past. Missing the last 2 days. In speaking to buyers recently they are no longer seeing an option to even request one. Note: S...

International Shipping

Hello, I had an issue with one of my sales. A buyer from France purchased an item from me and the shipping option that was selected was Canada Post Tracked Packet USA. The sale went though and the buyer ended up paying the shipping price that it's co...

How does eBay know how to credit me for taxes collected ?

I know this has been done to death and that we all agree that eBay is ripping us Canadians off with their ridiculous over charges on taxes and imports. And before you jump all over me the same item on Amazon was charging half of the taxes and import ...

Shipments where eBay Labels considers packages oversized

devon@ebay @dinomitesales Hello Devon, This was brought up months ago but has never been corrected. The related concerns were brought up in multiple discussions regarding longstanding issues with eBay Labels. Went to create a label today for an overs...

Using Sell Similar to sell items Dot com discussion Oct 20, 2023

https://community.ebay.com/t5/Selling/quot-Sell-Similar-quot-Button-Missing/td-p/34055014 Unsure how many sellers use Sell Similar for creating listings but in reviewing this discussion the option appears to be missing when you attempt to use with PC...

Sending refunds

An FYI to anyone trying to send a secondary refund on a transaction. I have personally never run into this situation either pre MP or post. I recently refunded on shipping where the calculator calculated inaccurately and buyer was NOT able to in adva...

Resolved! Ebay Canada telling USA customers that I do not ship to USA

Hi there, I've been experiencing this issue for over 24 months, especially moreso now that the online tax collection for the US came online. I was promised a fix by July 1st, but it is still happening and I am massively losing out on sales. I offer s...

Searching Comps, Finding "SOLD" items but some have never been paid for

I collect sports cards and in our community, we check "SOLD" and "COMPLETED ITEMS" regularly and often. We use this eBay feature to give value to our cards when we're trading or selling privately. I've just realised that if somebody wins an auction o...

Resolved! Unable to print ebay labels with 61% discount after 40 hours

Finally sold a couple of items this week to a couple of buyers from the US. Practically no sales for past couple of months and now cannot print labels for either. Been trying for past 40 hours or so. Keep on getting an error message. Oops try again l...

Unable to print ebay shipping label

I have been using ebay's shipping labels lately & has been great. As you are probably aware, ebay has had a special promotion for the month of Sept. 2023 which created even more savings, especially when sending to the USA from Canada. However, my las...

Re: Canada Post Expedited Lite is now available for all eBay categories

luke@ebay I checked an item I have offered with Expedited lite. The rate displayed according to your post is 5.99 Toronto to Yellowknife 5481 km. 8.15 with fuel and tax. I am in Calgary 2290 km to Yellowknife. Rate displayed is same 8.15 with tax and...

eBay Label Concerns

devon@ebay Here are known concerns/issues that I am aware of when using eBay Labels: No receipt with breakdown of fees. (Status unknown)Being able to to show buyers either Counter rates or Level 4 discount. (Status - WIP as per @reallynicestamps )Cus...

Why is eBay still allowing participation from Russia and Belarus?

I see that eBay has posted a statement about shipments in/out of Ukraine, but WHY is eBay still allowing any buyers or sellers with IP addresses based in Russia or Belarus to participate in this service? They should be banned effective immediately.